Service Technician

**Service Technician**

For over 50 years, Invisible Fence® Brand has been keeping more than 3 million dogs and cats safe at home by providing pet owners with trusted technology, proven training procedures and total peace of mind. We pioneered the concept of electronic pet containment. The results of our efforts are impressive. We have a 98% customer satisfaction rating and a 99.5% success rating of keeping Dogs Safe at Home

If you are looking for a growing company offering a fantastic total compensation package, and LOVE DOGS and PEOPLE TOO, then this is the company for you

We are looking for serious individuals who are highly motivated, takes initiative, reliable and bring a positive attitude to the workforce. It is also important that you have excellent communication and interpersonal skills, particularly the ability to interact effectively with our clients.

**Responsibilities**:

- Install assigned Invisible Fence® Brand pet solutions each day.
- Teach pet how to use the Invisible Fence
- Setup, operate and maintain all assigned installation equipment.
- Maintain in good working order and cleanliness of all company vehicles and equipment assigned to Field Technician and report any issues that require additional maintenance.
- Provide service for all Invisible Fence® Brand solutions.
- Effectively train pets to Invisible Fence® Brand solutions.
- Provide superior customer service by helping to design and confirm solution layouts with customer.
- Return calls to the office regarding any customer concerns immediately.
- Solicit and collect customer referrals and endorsement letters.
- Maintain customers’ home by providing a clean and neat installation/service and always cleaning up any messes that are made during the work being provided.
- Consistently deliver friendly, positive and professional service at all times including travel times to jobs to include professional driving habits.
- Offer and sell additional solutions to consumers.
- Actively generate referrals, leads and appointments with every customer contact.
- Collect all necessary paperwork and payments for all appropriate work and submit to our office in a timely manner.
- Maintain proper inventory and stocking of products for service vehicles.
- Meet and assess customer’s pets and determine their suitability for Invisible Fence® Brand solutions and report to customer and the office any potential issues.

**Skill Requirements**:

- Valid driver's license with good record.
- Customer service and/or sales experience.
- Great communication skills.
- Enjoy working outdoors in all types of weather.
- Enjoy working with dogs and people.
- Must be able to lift up to 80 lbs on a regular basis.
- Must be able to work some Saturdays as needed.
- A high level of professionalism.
- Ability to solve problems and perform well under pressure and time constraints.
- Ability to read, write, and speak English and to be able to effectively communicate sales or service agreements with customers in an accurate manner.
- Emotional stability.
- Excellent communication skills, with special emphasis on effective listening.
- Well-groomed and maintain continued professional appearance and demeanor.
- Must maintain prompt and consistent attendance to include arrival times for work on job assignments.
- Ability to understand customer base, competition and market dynamics.
- Exceed standard customer satisfaction levels.

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$23.00 per hour

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We are following all Government mandates and respecting all customers individual preferences for masks.

Ability to commute/relocate:

- Owen Sound, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Licence/Certification:

- Driver's License (required)

Willingness to travel:

- 100% (required)

Work Location: On the road