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Payments Repair Operator-3

3 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the Opportunity?**

This position is responsible for processing payments received manually and electronically into Funds Transfer System, as part of an essential business unit within Global Services.

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

**What will you do?**
- Responsible for the timely and accurate processing and verification of payment s, as per hourly requirements, utilizing all available tools and resources i.e. SRF; Unit Directory; Broadcast Messages; CPA Banks/Trust/Credit Directories; co-workers etc
- Ensures all required fields, on Payments being repaired, are completed and formatted properly.
- Enter; Repair and/or Verify payments in Funds Transfer in strict accordance to SWIFT; LYNX.; CPA.; FED; CHIPS; Industry Guidelines; and RBC Policy.
- Ensures all assigned queues are cleared to meet established deadlines and displays flexibility relative to working occasional overtime and supporting the US coverages as necessary
- Further ensure that operational, financial and reputational risk is mitigated through the prioritization of workflow and being aware of various cut-off times and associated responsibilities.
- Adhere to the overall business KPI requirements of 12.5 per month in keeping errors to a minimum

**What do you need to succeed?**
- 2-4 years’ experience in a financial services environment
- Strong organizational & decision-making skills
- Fluent with Microsoft office suite of products and be technologically independent.- Shift Flexibility (Evenings, weekends, statutory holidays as required)
- In-depth knowledge of day-to-day Payments Processing procedures
- Teamwork and co-operation

**What’s in it for you?**
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options

**Job Skills**

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

**Additional Job Details**

**Address**:
180 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
0

**Employment Type**:
Part time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Contract (Fixed Term)

**Pay Type**:
Salaried

**Posted Date**:
2025-05-06

**Application Deadline**:
2025-05-13

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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