Regional Manager

**REGIONAL MANAGER, PROPERTY OPERATIONS (EAST RESIDENTIAL)**

With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience

We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for individuals with focus, ambition, and drive to join our team.

The
**Regional Manager** will be responsible for the operations and supervision of multiple residential communities in Ontario and Quebec. The portfolio is spread throughout the Niagara, Kawarthas, Kingston, Ottawa and Montreal region(s). There will be a total of 4 property Managers reporting into this role.

You will be reporting the Director, Property Operations (East Residential), and providing guidance and mentorship to property managers. Major areas of responsibilities include creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, and other related property management duties.

**What people say about you**:
You are a natural leader, who thrives on creating community in the workplace. You believe people are your greatest asset as a manager. And you strive to help them improve. You have a keen interest in the financials of a business, and how profits are made. You think like an investor. You have high-standards for customer service, and believe that there is a solution for every problem.

**What you bring to the table**:
You have solid management experience in the hospitality, property management, or hotel industry. You have managed multiple business-units or large properties simultaneously.

You have excellent interpersonal skills, and can communicate with people at all levels. You are proficient in Word, Excel, and Outlook. You understand the financials of a business, and have success in creating and managing budgets.

You thrive on change, and problem-solving, and love to be challenged.

**What you will be doing**:
**_Personnel Management_**
- Determine staffing levels for each Property in conjunction with budget.
- Recruit and select qualified property management for assigned properties.
- Approve hiring and termination of all community level staff in conjunction with HR.
- Conduct annual performance review evaluations and recommend compensation adjustments for Property management and sales staff; coach and accurately appraise performance.
- Approve compensation adjustments for all community staff personnel and ensure proper HR submissions.
- Recommend and coordinate education and training of property management staff to enhance skill development.
- Ensure compliance with federal, state, and local agencies that regulate fair housing laws and property operations.
- Review all employee accident/illness reports ensuring safety procedures and safety equipment are being followed or used.

**_Asset Maintenance/Physical Property Management_**
- Approve budgeted expenditures.
- Conduct on-site inspections.
- Review recommended equipment needs in conjunction with local property management.
- Ensure implementation of annual capital improvement program.
- Monitor safety, loss, and risk management at each community as it relates to property, vehicles and equipment.
- Approve the selection of all contractual services for assigned properties.
- Available for after hour emergencies and other activities as necessary.

**_Budget Responsibilities_**
- Prepare and submit annual operating budgets and accept total budget responsibility for each property.
- Control income and expense categories of portfolio.
- Develop annual occupancy and lease-up projections; and implement programs to achieve them.
- Review monthly P&L statements, prepare a written variance report and include a corrective action plan where needed.
- Maintain accurate rent rolls in conjunction with property managers
- Ensure timely collection of rent at each community in conjunction with property managers.
- Review monthly property accounting reports, as required.
- Assist in preparation of development and acquisition pro-forma budgets as requested.
- Ensure that internal control practices are adhered to and monitor for compliance. Recommend changes to operating controls, as needed.

**_Resident Relations_**
- Meet with residents and maintain effective communication.
- Respond to resident complaints in conjunction with property managers.
- Work with property managers to develop effective resident relation activities.
- Ensure customers/residents receive a high level of service consistent with Parkbridge philosophy.

**_Note:_**
From time to time, our customers have needs that don't occur during regular office hours. You will need to have flexibility to respond to community business needs after hours.

**QUALIFICATIONS**:

- 5-10 years of progressive leadership experience, preferably at the regional level
- Solid understanding of budgeting and reporting
- Strong customer service an