Client Care Navigator

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country. We offer competitive salaries and benefits, flexible schedules, and opportunities for professional development and growth. For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572.

**Position Title**: Client Care Navigator

**Location**: Victoria, BC (Or open to working out the VLRC offices in New Westminster, Abbotsford or Kelowna)

**Term**: Full-time, Permanent

**Reports To**: Manager, Healthcare Operations

**Salary**: $25.99-$30.99 per hour

**Date**: 20th February, 2025

**I. Scope and Summary of Primary Responsibilities**

The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. The responsibilities include assessment, supporting the client to achieve their care plan goals, and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes:

- To provide individuals with vision loss, healthcare navigation to increase and enhance the healthcare system's capacity.
- To improve the client's experience and wellbeing.
- To enhance a client's capacity to remain independent for as long as possible.

**II. Essential Functions**

**This position entails, but is not limited to the following general responsibilities**:

- Schedule all VLR therapy appointments with primary service provider and specialized service provider
- Seek feedback on client satisfaction and take remedial action as required.
- Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.
- Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps.
- Ensures that all service-related activities provided are documented in the client health record following VLRC policies.
- Interacts with clients, their family, and caregivers to develop and identify vision related goals.
- Builds and maintains good working relationships with professionals in other agencies and community groups.
- Educates community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss.
- Participates in multi-disciplinary team meetings.
- Pro-actively facilitate linkages, communication, information exchange opportunities and coordination between clients and service providers in the health care system.
- Understanding of roles and linkages between the Primary and Specialized Service Provider with the Service Delivery Model.
- Builds and/or maintains partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders.
- Experience in caseload management, medical documentation, and maintain electronic medical records

**Requirements**:
**III. Qualifications**

**Knowledge and Skill Requirements**
- An understanding of roles and linkages across primary care, community care and specialized geriatric services.
- Knowledge of client-centered philosophy related to interviewing, assessments, care planning and scheduling practices.
- Clinical expertise related to client centered interviewing, assessments, and scheduling practices.
- Experience in client assessments and care planning/coordination.
- Excellent communication skills(verbal and written).
- Strong interpersonal skills, including shared decision-making and facilitation.
- Ability to prioritize workload, manage competing tasks, problem-solving skills and resourcefulness
- Proficient in technology (e.g.: Microsoft office and case management and care coordination systems).
- Ability to work independently and within a team.

**Experience and Education**
- Client service experience in the health and/or social service sectors
- Diploma in Social Services Work, Community Work, Mental Health
- Experience working w