Technical Documentation Specialist

7 days ago

Montréal, Canada Transnomis Solutions Full time

This position is available nationwide. This is a remote, full-time position.

**About Transnomis**:
Transnomis Solutions specializes in road information management and communications solutions.

**About You**:
You want to work for a growing company, you are driven, view work as more than just a job, and are never satisfied with a project left half-done. This job is Ideal for Someone Who: takes initiative, self learner, resourceful, able/ability to work independently with mínimal supervision.

**About the Role**:Transnomis is seeking a Technical Documentation Specialist to join our team. This role has responsibilities that include, but are not limited to:

- Research and implement a content management system.
- Document management, editing, and proofreading.
- Determine the needs of end users of technical documentation.
- Work with technical staff to make products easier to use and thus need fewer instructions.
- Organize and write supporting documents for products.
- Select appropriate medium for message or audience, such as manuals or online videos.
- Writing, maintaining, revising policies and procedures as new issues arise.
- Writing technical communications, including manuals, bulletins, and reference materials (including forms and letters), for the assigned division.
- Writing updates for new or revised materials, and revises procedures if required.
- Planning and prioritizing work to ensure timelines are met and established review and approval processes are followed.
- Forwarding written drafts to content reviewers for review and revises draft as required.
- Preparing final version for publication.
- Obtaining feedback on usability from internal and /or external stakeholders.
- Continuing to refine usability based on feedback obtained.

**What we need**:

- Has great problem-solving skills with an ability to create communicate complex ideas very simply.
- Demonstrates ownership of all assignments, asking for clarification/direction as necessary.
- Plans, develops and writes clear, concise and easily-understood communication tools.
- Experience with document management tools.
- Excellent written presentation skills.
- Experience writing and editing corporate policy and procedural content using simple and clear language;
- Experience analyzing changes in policy or procedures to determine impact and scope of change to existing documentation.
- Experience following documentation standards program.
- Must be able to work independently as well as direct the work effort of others.
- Excellent verbal and written skills in English.
- Ability to handle multiple tasks with accuracy, able to prioritize effectively and meet deadlines.
- Minimum of 1+ year related experience.
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.

**Nice To Have**:

- Proficiency in French / third language is an asset

**Education**:
University Degree, Diploma and/or Certification or equivalent

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

COVID-19 considerations:
Remote interview process.

Application question(s):

- What qualifications or training do you have relevant to this role?
- What type of documents have you worked with in the past?

**Experience**:

- Technical Writing: 1 year (required)

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