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Technical Support Agent

2 weeks ago

Laval, Canada G.S.D GROUP INC Full time

**Company Overview**

G.S.D GROUP INC is a leading company in the technology sector, established in 2011. We specialize in designing advanced video surveillance systems for various security stakeholders across Canada, committed to enhancing safety and security through innovative solutions.

**Summary**

We are seeking a Technical Support Agent to join our dynamic team at G.S.D GROUP INC. This role is essential for providing top-notch technical assistance to our clients, ensuring the smooth operation of our surveillance systems and contributing to our mission of delivering exceptional security solutions.

**Responsibilities**
- Provide technical support and troubleshooting assistance for video surveillance systems.
- Assist clients with software installation, configuration, and updates.
- Perform hardware diagnostics and repairs as needed.
- Document support interactions and maintain accurate records of issues and resolutions.
- Collaborate with engineering teams to improve product performance based on customer feedback.
- Educate customers on system features and best practices for optimal use.

**Requirements**:

- Proven experience in technical support or IT support roles.
- Strong knowledge of computer hardware and software troubleshooting techniques.
- Familiarity with desktop support tools and methodologies.
- Excellent communication skills with a focus on customer service.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Experience with VPNs and networking concepts is a plus.

**Job Types**: Full-time, Permanent

Pay: $24.00-$28.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Laval, QC H7L 6A2: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Education**:

- Secondary School (preferred)

**Experience**:

- IT support: 2 years (preferred)

**Language**:

- Bilingual (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person