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Customer Care Representative
4 weeks ago
**Job Summary**
**Responsibilities**
- Follow-up on open issues with purchasers to ensure resolution in an effective and timely manner
- Escalate issues to the Customer Service Manager when resolution cannot be achieved
- Report issues and trends encountered to the Team Lead.
- Assess requests for Warranty work using the Tarion Construction Performance guidelines and best practices.
- Conduct inspections of Warrant work that has been completed.
- Assist with the coordination of trades working on deficiency correction, including facilitating access to suites using the Master Key Protocols.
- Work collaboratively with the Construction and Property Management groups to resolve problems.
- Contribute to the efficient administration of the Site Office.
**Skills**
- College Diploma in related field is preferred
- 2+ years of of work experience in Residential Development and/or Construction industry
- Strong customer service skills with a focus on delivering good customer experience
- Excellent communication skills, both verbal and written
- Proficiency in MS Word, excel and Outlook
Pay: $40,000.00-$60,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Microsoft Excel: 1 year (preferred)
- Microsoft Outlook: 1 year (preferred)
- Customer service: 2 years (required)
- Microsoft Word: 1 year (required)
Work Location: In person
