Customer Support Representative

2 weeks ago

Markham, Canada Sarku Japan Full time

**About Sarku Japan**

We are the #1 Japanese Quick Service Restaurant chain in the United States, operating a network in over 34 states in large regional shopping centres as well as street front locations. For over 35 years, Sarku Japan has been preparing its signature Chicken Teriyaki in true Japanese Teppanyaki style. We take immense pride in the quality of our ingredients and are obsessed with the freshness of our food.

We are seeking an articulate, well-organized, self-starter to join our marketing team as a Customer Support Representative at our office in Markham.

**Position Overview**:
Reporting directly to the Manager, Digital Services Development and Implementation, the role will be part of the in-house Marketing Department, working closely with the Manager, Marketing and Regional Coordinators of Operations. In this role, the Customer Support Representative will ensure our customer care issues are handled in a fashion that is consistent with our brand image and in keeping with our customers’ expectations.

You may be asked to support the day-to-day marketing operations from our annual marketing plan to our weekly and monthly initiatives.

**Responsibilities include**:
**Customer Service Management**
- Maintaining customer relationships by handling questions and concerns in a timely fashion and with professionalism.
- Tracking and handling customer feedback through 3rd party delivery partners including Door Dash, Uber Eats and the Sarku Japan App.
- Investigate past customer service concerns to address customer complaints, as directed.

**New Store Opening and Local Store Marketing**
- Assists with the packing of marketing materials for new store openings, such as, POP elements and digital campaign content.
- Provide administrative support for local store marketing plans and events.

**Requirements**:

- 6+ months of experience in a Customer Support role in the restaurant industry (preferred).
- A degree/diploma in marketing (or business administration). (preferred)
- Passionate, self-starter, and quick learner
- A personable team player, who can work independently,
- Strong administrative, time management and organizational skills.
- Great communication skills (written/verbal).
- Computer proficiency with Microsoft Office including PowerPoint and Excel.
- Bilingual in Spanish (written/verbal) would be an asset
- This position requires flexible hours to match restaurant operations, this may include evenings and weekends.

**We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.**

**Salary**: $37,000.00-$44,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Markham, ON

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