Customer Care Logistics Representative

Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic **Customer Care Logistics Representative** to join our team. Reporting directly to the Customer Care Team Leader, the Customer Care Logistics Representative is responsible for delivering quality customer service to the TLS customer base by ensuring that all orders are processed accurately and efficiently load planned for all assigned clients. This position will be based out of our head office in Markham, Ontario. **Summary of Duties and Responsibilities**: - Plan & optimize freight loads - Solve delivery problems and trace orders for customers - Confirm orders, report shortages, and "out of stocks" - Act as liaison between clients and customers to ensure mutual satisfaction - Daily communication with assigned carrier for equipment forecast and ensure service expectations are met - Provide recommendations/solutions to improve service - Maintain documentation of current client procedures - Customize order/delivery information to increase efficiency of order processing and user friendliness - Assist visitors to the office, answer occasional calls as a back up to reception and occasionally assist courier deliveries incoming and outgoing **Key Qualifications**: - Excellent English communication skills, both written and verbal - Completed College Diploma or Certification Program in any relevant field - Minimum of 2 to 3 years of previous order desk/customer service experience - Ability to trouble shoot and problem solve - Strong organization skills and ability to prioritize multiple tasks - Strong Microsoft Office skills - Word, Excel etc. - Understanding of freight / supply chain concepts beneficial - Ability to work well as part of a team as well as independently - Previous food industry experience with major retailers is a definite asset What’s In It For You - **Great team** dynamic and tight knit company culture. One of the most important factors in choosing your next role is the people you work with and our people are AWESOME - **Flexible work environment**. Some flexibility on working hours and work from home days. - **Competitive compensation package** (salary & bonus). We get it - money isn’t everything, but it’s still a very important factor. - **Benefits** - Health & Dental, Life Insurance, Disability Insurance, Parameds - Massage - **Pension Matching** (after 1 year - employees put in 5% and TLS matches with 5%) - **Tuition and professional fees** reimbursement - **Summer Hours Program** - who doesn’t want to leave early on Fridays to spend more time with friends and family while the sun is shining We thank all applicants for their interest, however, only those selected for an interview will be contacted. **About Thomas, Large & Singer Inc.** Since 1912**, **Thomas, Large & Singer has been a preferred buy-sell distributor in the Consumer Packaged Goods industry for many Canadian and international clients. Over the past century, the company has developed expertise in all facets of the industry from national logistics and warehousing, to order-to-cash, trade promotional control solutions, broker management and sales agency of private label and industrial ingredient solutions. **Job Types**: Full-time, Permanent **Salary**: From $42,000.00 per year **Benefits**: - Casual dress - Company events - Company pension - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - Tuition reimbursement - Vision care - Work from home Schedule: - 8 hour shift - Day shift - Monday to Friday Supplemental pay types: - Bonus pay COVID-19 considerations: All PPE provided while on-site. Ability to commute/relocate: - Markham, ON: reliably commute or plan to relocate before starting work (required) **Experience**: - Customer Service: 1 year (required) Work Location: Hybrid remote in Markham, ON