Account Manager

2 weeks ago

Windsor, Canada Titanium Transportation Group Inc. Full time

**Company Profile**

Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed twelve acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canada's Fastest-Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times as one of America's Fastest-Growing Companies. We are one of only three publicly traded Transportation Companies in Canada. We welcome growth, new ideas and the provision of opportunity

**Job Summary**

**Job Duties and Responsibilities**
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Ensure the timely and successful delivery of services according to customer needs and objectives
- Communicate with CXR, CPS and pricing to identify where customers have room for growth with our business
- Forecast and track key account metrics
- Identify opportunities for sales growth and development
- Assist customers with inquiries and information requests and, as necessary, manage service failures and client responses
- Develop new and grow existing client-base by identifying growth points such as new lanes and quoting rates for these
- Assists procurement with finding trucks by posting as needed and verifying any rate changes with all parties
- Communicate with pricing department and use load link to set rates
- Monitor tracking and tracing activates to ensure live updates are being acquired and communicated
- Manage communication line for customer inquiries and requests
- Manage service failures and client responses
- Enter all leads into the company CRM

**Required Skills and Qualifications**
- 3-5 years, Transportation or Logistics Industry Experience
- Excellent negotiation and customer service skills
- Excellent English verbal and written communication skills
- Proficient knowledge of Microsoft Office
- Proven problem solver

**Preferred**
- A university degree or college diploma in a related field
- Experience cold-calling
- Previous experience with 3PL Freight Brokerage Sales

**Position Details**
- Full-time employment
- Office environment - no remote work available
- Highest earning format available within the Company - top performers are rewarded
- Performance appraisal program
- Share Purchase Plan - opportunity to buy company shares through payroll at a 100% match
- Group Benefits offered - health and dental
- Titanium is committed to investing in our employees through the use of annual performance reviews - we promote from within
- We thank all applicants in advance; however, only applicants being considered for an interview will be contacted._

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