IT Release Analyst

3 days ago

Toronto, Canada Manulife Full time

Join our Global Technology Services Management team

We are seeking an **IT Release Analyst**to coordinate and improve our release management processes. This role provides the opportunity to influence processes, procedures, and tooling while collaborating with global teams on our journey to becoming a digital leader.

**How will you contribute**:

- **Process and Tool Updates**:Communicate updates and changes to processes and tools.
- **Multi-functional Collaboration**:Liaise and facilitate communication between business areas and functional IS groups.
- **Team Coordination**:Work closely and coordinate effectively within a high-performing team.

**Responsibilities**:

- Continuously review and improve the release management process to improve efficiency, reduce risk, to allow for successful deployments.
- Works with teams to drive resolution.
- Works closely with change enablement team in support of the implementation of releases.
- Produce reports and metrics for release management, analyzing and trending the data, linking release with change, and incident.
- Ensures operational readiness of changes before their implementation into production.

**Skills and Experience**:

- 2 to 3 years+ of experience in managing release processes within a complex environment.
- ITIL Certification preferred.
- Experience working with ServiceNow preferred.
- Degree or equivalent experience in Computer Science, Information Technology, or a related field.

**Preferred Qualifications**:

- Knowledge of Continuous Integration/Continuous Deployment (CI/CD) pipelines.
- Understanding of DevOps practices.
- Proficiency in release management tools.
- Familiarity with Change Management practices.

**What can we offer?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment**:
**Values-first culture**

We lead with our Values every day and bring them to life together.

**Boundless opportunity**

We create opportunities to learn and grow at every stage of your career.

**Continuous innovation**

We invite you to help redefine the future of financial services.

**Delivering the promise of Diversity, Equity, and Inclusion**

We foster an inclusive workplace where everyone thrives.

**Championing Corporate Citizenship**

We build a business that benefits all collaborators and has a positive social and environmental impact.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Toronto, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$71,925.00 CAD - $119,875.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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