Guest Services Agent

4 days ago

Banff, Canada Brewster Mountain Lodge Full time

Brewster Mountain Lodge is looking for a friendly, reliable, outgoing person to fill the position of Guest Service Agent.

Duties Include:

- Welcoming guests, Check in/out guests
- Making reservations, answering phones
- dealing with third party bookings
- Assisting guests with any inquiries, providing information on area and activities
- taking payments, deposits, making change, balance your shift end
- communicate with both housekeeping and maintenance teams reporting any requests, concerns, needs
- ensure daily pass-ons' are completed and action any items during your shift
- follow all policies and procedures established by the company
- coverage of night audit (when needed) for any vacation, illnesses, etc
- perform other duties as assigned by management

Qualifications:

- Excellent English Language Skills spoken and written
- Friendly, outgoing, helpful
- self motivated and can work as a team or alone
- Computer Skills, knowledge of Word, Excel, Outlook, PMS
- Attention to detail
- Accurate in money handling, being able to balance all transactions
- Previously worked in the guest service industry
- Speaks other languages (asset)
- Worked in hotels before (asset)
- Completed or enrolled in hospitality (asset)

Only those legally able to work in Canada will be considered.

Pay: $18.50 per hour

Additional pay:

- Commission pay
- Tips

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person

Expected start date: 2025-10-07

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