Ecommerce - Manager, User Research

THE TEAM

The mission of the Digital Design Department is to design unique, aspirational, and intuitive world-class digital experiences that connect our clients to the world of Everyday Luxury.

THE OPPORTUNITY

Aritzia is growing, and our Digital Design team is growing with it. This is a unique opportunity to be part of the team responsible for creating an aspirational online shopping experience throughout the customer journey. As a Manager, User Research, you will conduct research to evaluate our customer's experience and share relevant insights to support the delivery of Everyday Luxury in every interaction. And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself.

THE ROLE

As the Manager, User Research, you will:

- Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.
- Generate and validate our strategic position and experience vision through user research methods
- Support the growth and development of our digital experiences by leading and executing user research studies
- Act as the steward of user research for our digital ecosystem and cross-functional areas
- Identify, triangulate, and distribute insights that drive improvements in digital experience in collaboration with cross-functional partners across Analytics, Voice of Customer, and AB Optimization

THE QUALIFICATIONS

The Manager, User Research has:

- Proven skills, education, and/or applicable certifications in:

- User Research Theory, Methodology, Execution, Analysis, Synthesis and Delivery.
- The ability to collaborate fluently with cross-functional partners.
- A commitment to quality and investing in results that add value to the business.

THE COMPENSATION

The typical hiring range for this position is $100,000 - $150,000 CAD per year.The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

- Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
- A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
- The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
- Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
- Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
- Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
- The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA
- Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team._