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Lead End User Services Analyst

2 weeks ago

Mississauga, Canada Open Text Corporation Full time

**Lead End User Services Analyst**:

- Req id: 35403- Mississauga, ON, CA Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
In today's fast-paced world, technology has become the key to the to a successfully run IT department and a productive end user. In the IT End User Services team, the Lead End User Service Analyst will act as a leader within the IT Corporate Technology team and are responsible for technology evaluation/implementations, process/documentation, collaboration technology Implementation, and projects related to the patching, security, and auditing of a global fleet of endpoints. The role requires someone is up to date on latest technology trends and displays knowledge in this IT space.

**You Are Great At**:
Primary responsibilities include, but are not limited to:

- Run projects as relates to End User facing technology
- Key resource in auditing endpoint impact within internal hardware or software deployments
- Lead M&A Integration activities as it relates to end user technology
- Contribute and assist with hardware asset management
- Contribute to the roll-out of collaboration and meeting technologies
- Benchmark current hardware and software technology to industry standards
- Management and continuous improvement of end user devices
- computers, printers, and mobile device technology

**What It Takes**:

- Strong understanding of Windows 10/11, MacOS, and the Microsoft 365 suite
- Working knowledge of meeting room technology - AV, Video Conferencing (Microsoft Teams Rooms, Cisco RoomKit)
- Well versed in collaboration and ability to have discussions with business partners
- Strong written and verbal communication skills
- Ability to multitask and run multiple projects or initiatives simultaneously

**Work Environment**:

- Standard 40-hour work week with regular business hours
- After-hours work may be necessary due to schedules, deadlines and/or reliability issues
- Minimal travel may be required