Financial Operations Processing Associate

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

JOB OVERVIEW:
WHAT YOU WILL DO:

- Accurately process and record all fee-related transactions, including client fees, service-based charges, and adjustments.
- Assist in the monthly fee run and collaborate with Information Technology (IT) to ensure the fees are calculated and posted correctly in all fee-based accounts.
- Process accrued fees for transfer-out and estate settlement accounts.
- Ensure fees are in compliance with company policies, client agreements, and regulatory guidelines.
- Reconcile daily, bi-weekly, and monthly fee transactions to ensure accuracy and identify discrepancies.
- Review the debit balances originating from the monthly fee run and assist to resolution as per business rules.
- Maintain and update fee schedules and structures in the company’s financial systems and ensure that fee rules are consistently applied.
- Support the continuous improvement of fee processing systems and workflows to increase efficiency and reduce errors.
- Serve as a point of contact for internal Client Experience teams and vendors regarding fee-related inquiries, disputes, and clarifications.
- Investigate and respond to inquiries within agreed-upon service level agreements (SLAs).
- Address client and vendor concerns promptly and professionally, escalating issues when necessary.
- Investigate any system related issue and assist in logging a support ticket with vendors and/or internal technology teams.
- Ensure all fee processing activities comply with internal policies, industry standards, and regulatory requirements.
- Support internal and external audits by providing necessary documentation and information related to fee processing activities.

WHAT YOU WILL BRING:

- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred. Equivalent work experience will be considered.
- 1-3 years of experience in financial operations, fee processing, billing, or a related role.
- Familiarity with financial systems, invoicing software, and accounting principles is preferred.
- Strong attention to detail and ability to work with complex data sets.
- Proficiency in Microsoft Excel and other office productivity tools.
- Familiarity with PureFacts / PureFees would be an asset.
- Excellent problem-solving and analytical skills.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Strong communication and interpersonal skills for effective interaction with clients, vendors, and internal teams.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

Hybrid Work Environment

Our company operates in a hybrid work environment, offering flexibility for employees to work remotely and in the office. As part of this arrangement, all employees are required to be present in the office for a minimum of three days per week.

WHAT WE OFFER
- Modern HQ location within walking distance from Union Station
- Equipment Purchase Program
- Training Reimbursement
- Paid Professional Designations
- Employee Savings Plan (ESP)
- Employee Share Purchase Program (ESPP)
- Corporate Discount Program
- Enhanced group benefits
- Parental Leave Top-up program
- Paid time off for Volunteering