Clinic Manager

2 weeks ago

Burnaby, Canada Spotless Laser Full time

**About Us**

Spotless Laser is a growing med spa dedicated to providing exceptional care and transformative results to our clients. We specialize in laser hair removal and laser skin treatments. Our mission is to make aesthetics accessible to everyone.

We’re looking for a motivated and organized **Clinic Manager** to lead our team, implement systems and training, and ensure smooth day-to-day operations.

**Job Summary**

As the Clinic Manager, you will oversee all aspects of clinic operations, ensuring that processes are consistently followed, outcomes for patients are measured and improved, and the team is well-trained to deliver exceptional service. You’ll play a key role in maintaining high standards and fostering a positive environment for both staff and clients.

**Key Responsibilities**
- **Operations Management**:

- Oversee day-to-day clinic operations, ensuring everything runs smoothly and efficiently.
- Monitor staff adherence to protocols, including cleaning, documentation, and safety standards.
- Manage schedules, inventory, and clinic supplies to support operations without interruptions.
- **Training and Development**:

- Develop and implement comprehensive training programs for new and existing staff.
- Conduct regular refresher training sessions to ensure skills and knowledge stay up-to-date.
- Provide ongoing coaching and feedback to ensure consistent performance.
- **Systems Implementation**:

- Establish and enforce systems to streamline processes and improve efficiency.
- Regularly review and update processes to align with industry best practices and legal requirements.
- Implement tools for tracking patient outcomes and clinic performance metrics.
- **Team Leadership**:

- Build a motivated and cohesive team by fostering open communication and collaboration.
- Address staff concerns, resolve conflicts, and ensure a supportive work environment.
- Act as a role model in delivering excellent client care and following clinic standards.
- **Quality Control**:

- Ensure all treatments and procedures meet the highest quality and safety standards.
- Conduct regular audits of charting, photo documentation, and treatment settings.
- Analyze patient feedback and take action to address any concerns or areas for improvement.
- **Outcome Measurement**:

- Track and report patient outcomes to ensure consistent success across all services.
- Use data to identify trends, set goals, and implement improvements in service delivery.

**Qualifications**
- **Experience**:

- Proven experience in clinic management, healthcare, or a related field (med spa experience preferred).
- Background in implementing training programs and operational systems.
- **Skills**:

- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with the ability to measure and improve outcomes.
- Proficiency in using clinic management software and tools (e.g., Jane or similar platforms).

**What We Offer**
- Competitive salary and benefits package.
- Opportunity to be part of a growing company with room for career advancement.
- A supportive and dynamic work environment.

**How to Apply**

We’re excited to find a leader who shares our commitment to excellence and is ready to take Spotless Laser to the next level

**Job Types**: Full-time, Permanent

Pay: $30.00-$40.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift

Work Location: In person

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