Infrastructure Delivery Lead

**Infrastructure Delivery Lead**

**Location**:This position will be located in our Toronto or Winnipeg office.

**Our organization**:
Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel and Wellington-Altus Private Wealth —the top-rated* wealth advisory company in Canada and one of Canada's Best Managed Companies. With more than $20 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers, and their high-net-worth clients.
- _Investment Executive 2021 Brokerage Report Card_

**The opportunity**:
Reporting to the Vice-President, Enterprise Architecture, Infrastructure & Security, the Infrastructure Delivery Lead will be responsible for leading, rolling out, and supporting projects under the Architecture, Infrastructure and Security teams within the Technology Department. This will involve collaborating with business users, vendors, and technology teams to understand problems and opportunities, and recommend solutions that enable the organization to meet its goals.

The Infrastructure Delivery Lead will have a broad range of technical skills as well as the mindset and ability to foster collaboration between Technology and other stakeholders to advocate the delivery of key initiatives and projects.

This role will require parallel management and/or oversight of between 10 to 15 initiatives at any one time, delivered through multi-skilled teams. The role should provide a sense of structure and order to each initiative, whilst also acting as a critical friend to the business and the Architecture, infrastructure and security teams and be responsible for outcomes that deliver business value and efficiency.

**Key responsibilities include**:

- Delivery Management
- Being responsible for the delivery of infrastructure and security products and delivering business value from those products in the wider business teams.
- Engaging with, and managing, a wide range of internal and external parties and suppliers.
- Driving automation efforts to increase operational efficiency and quality.
- Negotiating with leadership and senior users to balance the demand on the Architecture, infrastructure, and security team, and to ensure that all expectations are managed with transparency and reality.
- Managing and promoting the Demand Framework, including SLA monitoring and close collaboration with our partners in the Digital and Data delivery teams.
- Making decisions in relation to prioritisation, planning, and control of active development initiatives.
- Mobilizing others to drive and support initiatives.
- Stakeholder Management
- Keeping all stakeholders up to date on project status and roadblocks.
- Setting expectations with all stakeholders, executing, and communicating accordingly.
- Showcasing a willingness to be diplomatic, and having difficult conversations with team members, products owners, and delivery partners when there are challenges or issues impeding delivery execution.
- Identifying risks and issues that require leadership attention.
- Articulating and clearly communicating complex problems and solutions in a simple and logical manner, following stakeholder field of expertise.
- Working effectively with Managers when needed to remediate risk around project delivery.
- Engaging stakeholders (e.g., Compliance, Legal, Operations) as needed for consultation throughout the course of the project.
- Project Management
- Tracking projects through each phase of project life cycle.
- Working with all dependent teams and preparing execution plans.
- Documenting project status & assisting team in maintaining information repositories.
- Pro-actively identifying risks, maintaining the project risk tracker, and communicating project risks to management.
- Preparing work back schedules, road maps, project statuses, and capacity planning at a project level.
- Being accountable for tracking dependencies, impediments, and removing them to enable the team: surface, track, escalate.
- Coordinating operation readiness activities with associated teams (security, infrastructure, network, etc.).
- Ensuring a balance between team capacity and workload is kept in order to achieve a successful project delivery.
- Supporting app releases & roll out related activities.
- Leadership
- Contributing to the productivity of the team.
- Supporting project team members in challenging situations (resource / release challenges, cross-team communication).
- Scheduling ad-hoc meetings to solve for disagreements or ambiguities to reduce risk of jeopardizing milestones and or artifacts.
- Easing difficult conversations and promoting a constructive attitude.
- Facilitating and ensuring healthy communication between project team members.
- Scheduling and chairing scrum ceremonies.
- Being accountable for conducting regular retros and addressing team’s feedback.
- Understand