General Manager

J**OB SUMMARY**

The General Manager is responsible for effectively managing and overseeing all aspects of the hotel operations including: guest relations, front desk, sales, housekeeping, maintenance, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders. Directs and coordinates activities of the hotel to obtain efficiency and maximize profits by performing duties personally or through direct reports.

**REPONSIBILITIES**

The duties and responsibilities for the General Manager include, but are not limited to the following:

- Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals.
- Manage all sources of revenue. Maintain fair market share. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
- Responsible for the development and execution of business plans, including sales & marketing plans.
- Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at better-than-market yield ratio.
- Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories.
- Create an environment that ensures 100% Guest Satisfaction.
- Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests.
- Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends and variances and is aware at all times where the hotel stands against budget.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action when required.
- Recruit, supervise, coach, discipline and evaluate direct reports.
- Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
- Any other tasks pertaining to this position as required or assigned

**REQUIREMENTS**
- Minimum 5 years hospitality managerial experience.
- Exceptional computer skills, including the Microsoft Office suite of products, and the ability to learn new software quickly and prior experience with computerized accounting systems.
- Proven leadership, entrepreneurial and decision-making skills.
- Ability to interact and coach all levels of management & staff in a professional manner.
- Experience in staff management: recruitment, training & motivation.
- Background in the development & execution of business, marketing & sales plans & operating budgets.
- Proven track record in revenue management, exceeding market share and sales targets.
- Proficiency/familiarity with computerized systems.
- Strong financial planning, revenue management and organizational skills. Ability to analyze data and establish appropriate action plans.

**Salary**: $70,000.00-$85,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location