Customer Service Specialist

6 days ago

Richmond, Canada Paragon Tea Room Full time

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Join our team at Paragon Tea Room, where we combine tradition with innovation to create an elevated tea experience. As a **Customer Service Specialist**, you will play a crucial role in ensuring every customer interaction reflects our commitment to excellence and care.

**Position Overview**

As a **Customer Service Specialist**, you will be the primary point of contact for customer inquiries and feedback. You will liaise closely with our operations team, warehouse team, and front-line staff to provide seamless service and resolve issues efficiently. Your goal is to uphold our brand values and ensure that every customer leaves with a positive impression of our tea room and brand.

**About Paragon Tea Room**:
Paragon Tea Room is a fast-growing tea room chain with three thriving locations—and we’re just getting started. Dedicated to redefining modern tea culture, we craft exceptional experiences that blend the artistry of tea with thoughtful innovation.

As part of our team, you’ll contribute to creating a destination where premium blends, beautifully designed spaces, and a sense of community come together. We’re passionate about quality, creativity, and building connections, both with our customers and within our team.

If you’re looking to grow alongside a brand that’s shaping the future of tea culture, we’d love to have you on board.

**Key Responsibilities**
- Resolve customer concerns, complaints, and order issues with empathy and efficiency.
- Coordinate with the operations team to ensure smooth order fulfillment and delivery processes.
- Work with the warehouse team to track inventory and address product-related inquiries.
- Partner with front-line team members to provide insights from customer feedback and enhance the guest experience.
- Maintain detailed records of customer interactions and follow up on outstanding issues.
- Collaborate with internal teams to identify opportunities to improve processes and enhance customer satisfaction.
- Provide administrative support to the office teams and managers

**What We’re Looking For**
- **Experience**: 1+ year in hospitality, retail, or e-commerce.
- **Communication Skills**: Exceptional verbal and written communication skills with a customer-first mindset.
- **Problem-Solving**: Ability to think on your feet, resolve issues independently, and provide thoughtful solutions.
- **Team Player**: Collaborative attitude with a proactive approach to working with multiple departments.
- **Passion for Tea**: A love for tea culture and a desire to share that passion with others.

**Why Join Us?**
- Be part of a growing, innovative tea room chain with a reputation for excellence.
- Work in a supportive and inclusive environment where your contributions make a real impact.
- Opportunities for growth and development within the company.
- Competitive compensation and benefits.

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Store discount
- Wellness program
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Richmond, BC

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