Principal Consultant, Service Now

Ready to build the future with AI?_
- At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._

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- If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment._

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- In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies._

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- Responsibilities_
- _To design, develop, and manage our Snowflake data warehouse._
- _To contribute towards the establishment of best practices for the optimal and efficient usage of Snowflake with tooling like Airflow, DBT and Spark._
- _To assist with the testing and deployment of our data pipeline framework utilizing standard testing frameworks and CI/CD tooling._
- _To monitor the performance of queries and data loads and perform tuning as necessary._
- _To provide assistance and guidance during the QA & UAT phases to quickly confirm the validity of potential issues and to determine the root cause and best resolution of verified issues._

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- Qualifications we seek in you_
- Minimum Qualifications_
- _BE/B Tech/MCA_
- _Excellent written and verbal communication skills_

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- Preferred Qualifications/ Skills_
- _Experience as a software developer_
- _Experience developing in ServiceNow_
- _Strong knowledge of database development concepts_
- _Strong background in software development, software architecture, data structures, algorithms, and SDLC models_
- _Ability to work with customers, gather requirements and create solutions independently_
- _Ability to communicate across time zones and geographies effectively_
- _Experienced with agile development practices_
- _Experience modelling data in ServiceNow with familiarity with CSDM_
- _Previous experience working with a ServiceNow partner consultancy, having done implementations with multiple clients_
- _Experience developing UIs on ServiceNow_
- _Experience working with ITAM_
- _Experience working with Snowflake_
- _Experience implementing ServiceNow in complex network environments_

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- Why join Genpact?_
- _Lead AI-first transformation - Build and scale AI solutions that redefine industries_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills_
- _Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace_
- _Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up._
- Let’s build tomorrow together._

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- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._

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Job_**_Principal Consultant_

**_ Primary Location_**_CA-Montreal_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Aug 21, 2025, 2:34:23 PM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_