IT Network Technician

4 days ago

Thunder Bay, Canada Thunder Bay Xerographix Inc. (TBXI) Full time

TBXI is a leader in the Managed IT and Print space offering a fun, dynamic workplace with a great team. TBXI has won multiple awards locally (Company of the Year, Business Excellence Award) and has been recognized as a leader in the community.

Come join our team

The job offers:
Competitive salary Benefits RRSP Matching

**Responsibilities**:

- Provide technical support for TBXI’s customers in Northwestern Ontario
- Manage and address inbound support requests for PCs, mobile and printers.
- Install, configure and support Windows 10/11, Microsoft Azure, Microsoft Office 365, Windows Server, support network infrastructures
- Workstation set-up and maintenance including image deployment.
- Monitor and maintain network/server infrastructures for various clients.
- Maintain inventory for all PC and network related items for customers.
- Provide documentation for LAN configurations, installs and software configurations.
- Work as part of a team assisting with operational and project tasks.
- Provide print hardware support and troubleshooting.

**Job Requirements**:
At least two years of relevant technical work experience.

Direct experience providing IT support, preferably a mix of on-site and remote support for multiple geographically distant locations.

Ability to independently troubleshoot and resolve issues.

Excellent oral and written communication skills, interpersonal skills and the ability to work calmly and effectively in pressure situations and manage time effectively in a changing environment.

Superior problem-solving skills and ability to troubleshoot in a logical fashion.

Ability to work in a team environment and co-ordinate with individuals on job completions.

Ability to operate within a collaborative team framework both in the workgroup and across the company.

Work independently and be self-motivated to initiate work.

Ability to be proactive and identify areas of improvement for customer

Must be punctual and responsive to both customers and the team.

Must have a valid driver’s license and vehicle

Must reside in the city of Thunder Bay

**Additional Beneficial Skills**:
Certifications (A+, Net+, Security+, MCSE/MCSA, MCITP, MCP)

Experience and training on printer hardware

**Salary**: $45,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- system administration: 1 year (preferred)

Work Location: One location

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