Information Technology Technician

7 days ago

Thunder Bay, Canada Thunder Bay Police Service Full time

**Information Technology Technician**

The Thunder Bay Police Service values diversity and supports inclusion as an equal opportunity employer. The Thunder Bay Police Service is dedicated to developing and promoting professionally skilled employees who reflect the community we serve.

**COMPETITION #: 75-2025**

**POSITION: Information Technology Technician**

**DURATION: 1 temporary full-time position (9-months)**

**PAY SCALE: $71,097.34 to $79,433.31**

**DEADLINE TO APPLY: November 7, 2025, at 4:00pm**

The Information Technology Technician is responsible and accountable to the Information Technology Manager for the efficient and timely performance of the assigned duties and responsibilities. Specific responsibilities shall include but not be limited to:

- Delivers on-sit and remote support through multiple channels (ticketing, walk-ups, phone) for software and hardware issues; drive first-contact resolution and SLA adherence.
- Performs or assists with the installation, setup, implementation, testing, support, maintenance and troubleshooting of:

- Desktop workstations & laptops
- Mobile Data Terminals
- Servers
- Printers
- Peripherals
- Network hardware including routers, hubs, modems and dial-ups, internet connectivity, cabling etc.
- Front Desk Contact Centre support
- Performs or assists with the installation, implementation, testing, support, maintenance and troubleshooting of network security devices such as VPN devices, firewalls and authorization servers.
- Performs enrollment, configuration and support to mobile devices via Apple Business Manager/Samsung Knox (or equivalents); manage soft-phones and Teams/Cisco telephony.
- Maintains accurate asset inventory and lifecycle records (e.g., Snipe-IT or equivalent); support license assignment and optimization.
- All other duties as assigned within the core competencies

We are an equal opportunity employer and encourage diversity in our workplace. Accommodation is available for applicants with a disability.

**Job Types**: Full-time, Fixed term contract
Contract length: 9 months

Pay: $71,097.34-$79,433.31 per year

**Benefits**:

- On-site gym
- On-site parking

Ability to commute/relocate:

- Thunder Bay, ON P7B 5Z5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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