Technology & Operations Analyst

**Technology & Operations Analyst**

DLH Group

1860 Brookside Blvd.
Centreport (Winnipeg), MB R4B 0A7

Are you a “tech savvy” individual who is excited by the opportunity to use data and technology to improve operations & make things better via streamlining processes and reducing redundancies? Are you a strong user of analytic tools, such as Excel and BI? Do you thrive by being highly organized and detail oriented while participating in a team while engaging with staff at all levels of the organization? If so, this might be the role your you

**Hours**:Monday to Friday, 8:00 AM to 5:00 PM with a 1 hour lunch

**Position Summary**

This role is responsible for supporting IT & business processes, facilitating the transition from a legacy reporting system, managing internal tools (SharePoint, KnowBe4, etc.), assisting with compliance and documentation, and learning the day-to-day operations of the IT department for understanding requirements.

**Responsibilities**:
**Reporting & Data Support**
- Facilitate conversion of legacy reports into standardized formats on modern platforms
- Support internal users in understanding and accessing reports
- Tracking document report usage: who uses it, what data is included, and why
- Build and maintain Power BI dashboards and Excel-based reports

**Tool and Platform Administration**
- Assist in administering tools for various tools including:

- KnowBe4 (cybersecurity awareness) - Including assigning content, administering campaigns
- HiComply (compliance documentation) - Administering policies, ensuring audit readiness, ensuring accurate dissemination of policies and procedures
- SharePoint (document and knowledge management) - creating and managing SharePoint for intranets, managing administrative access

Provide basic user support and training for self-service tools

**Project & Administrative Support**
- Supports cross-functional projects with administrative and reporting tasks, following up on deadlines, and related tasks as requested
- Helps with the planning of meetings and agendas, distributes materials, and follows up on action items as required
- Maintain internal IT documentation and knowledge base; creates, routinely reviews, updates, tracks, and organizes documentation.

**Contract Administration, Implementation and Support**
- Support tracking of IT contracts, renewals, and vendor details
- Leading renewal process and ensuring all deadlines are met and the correct stakeholders are involved.
- Provide contract summaries and ensure contract execution
- Maintain organized documentation for internal tools and vendor relationships
- Prepare and disseminate information to appropriate employees regarding contract status; includes escalation criteria and maintaining accurate vendor contact information
- Track and report on document completion status
- Assist with compliance tasks and internal audits using HiComply software.

**Other duties as assigned**
- Supporting Help Desk operations as needed, such as vacation coverage

**What you need to succeed in this role**:
**Qualifications**
- A combination of the following education and experience will be considered:

- Post-secondary diploma/degree in business, administration or communications
- 2 years in a project management or coordination role
- 2 years in an IT or Business support role
- Experience with or knowledge of Power BI or other reporting tools
- Certification in IT, data analytics, or business systems is an asset.
- Experience with ERP or business systems is an asset
- Experience coaching individuals on technology use an asset
- Experience with tools like SharePoint, Microsoft 365, or other business systems is preferred.
- Ability to manage multiple assignments while adhering to strict deadlines
- Strong skills in Microsoft Excel (formulas, basic data visualization)
- Excellent attention to detail and organization
- Ability to review and reconcile contracts
- Ability to proofread a wide array of material
- Ability to work under pressure without sacrificing quality
- Ability to communicate and build effective relationships at all organizational levels
- Flexible and adaptable to changing priorities
- Effective problem-solver; ability to identify issues and develop alternative solutions
- Self-starter with a desire to learn and grow in the IT field

**Other**:

- Occasional travel will be required.
- Must have a valid driver’s license and passport

**Why choose Maxim?**
- A competitive hourly wage
- Group benefits including health (drug card), dental & vision
- RRSP plan with company match
- Educational assistance plan
- Employee referral $$ bonuses
- Opportunities for advancement

**More about us**:
The DLH Group acts as the umbrella organization for five distinct, but complimentary Canadian businesses: Maxim Truck & Trailer, Tereck Diesel, Summit Trailer, Arne’s Welding & Trout River Industries. The focus of DLH Group is on the manufacture, sale, and after sales service of heavy duty transport trucks and t