General Manager

We are looking for an experienced General Manager to help lead our Home2 Suites by Hilton Huntsville, Ontario, Canada

The General Manager will be overseeing the daily operations of the Hotel to maintain company standards for guest and employee satisfaction, quality assurance, and asset protection. This individual will demonstrate leadership and a professional demeanor at all times. The General Manager must be flexible with work schedules that is in general a 40+ hour work week including nights, weekends and holidays to assure appropriate management coverage. The General Manager is directly responsible for all sales and marketing of the Hotel, as well as coaching and developing Hotel staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
- Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
- Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments.
- Ensures all departments are profitable and maintain strong working relationships.
- Creates local and national marketing plans and pricing strategies and knows market segments.
- Responds quickly to changing market conditions and revises strategies accordingly.
- Actively participates in sales discussions, meetings and plans. Knows key account executives and business base.
- Knows monthly production levels for each sales person on the staff.
- Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
- Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
- Ensures that the property and its inventories are always in the best of conditions.
- Achieves revenue and profit goals, balancing cost with guest satisfaction.
- Complies with all corporate accounting procedures.
- Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
- Ensures the implementation of and adherence to all policies and procedures.
- Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
- Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place. Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures. Delegates various tasks to the department supervisors to ensure the smooth operation of the property.
- Monitors performance, develops and guides associates in career paths.
- Conducts performance evaluations for all employees, including department heads and supervisors.
- Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
- Promotes teamwork and high morale with associates.
- Demonstrate due diligence in maintaining a safe workplace, actively working to prevent accidents
- Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
- Continually solicits new and repeat business for the hotel.
- Accompanies the brand Revenue Manager on sales calls. Becomes involved in community and/or government affairs.
- Possesses and utilizes excellent time management skills.
- Remains highly visible and readily available for guests at all times.
- Takes initiative to offer assistance or answer questions throughout the hotel.
- Ensures that a viable key control program is in place.
- Thoroughly understands and implements the Brand service culture.
- Performs all shift checklist responsibilities.
- Supports team members to ensure the team’s entire workload is completed daily.
- Provides a professional image at all times through appearance and dress.
- Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:
All property positions.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:
Hotel Management, General Business or Marketing degree preferred.

2-3 Years Hotel General Management Experience Required.

Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

- Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
- Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management inclu