Customer Service Representative

3 days ago

Edmonton, Canada Power Express Full time

**Job description - CSR / Call Taker -**

**About Us**:
Power Express is a courier service, providing local deliveries to our customers within the greater Edmonton area.

**Position Summary**:
Reporting to the Dispatcher, the Call Taker is responsible for handing inbound calls from customers as well as ability to do filing and help-out with accounts receivable.

**Responsibilities**:

- Respond to a variety of calls from existing or new customers.
- Create customer loyalty by providing friendly and efficient service.
- Provide customer support by addressing questions, problems, or requests for service.
- Handle a high volume of calls using a multi line phone system.

**Required Skills and Competencies**:

- Basic technical and computer skills with fast typing and accurate data entry skills.
- A team player who is focused on providing exceptional service and a customer focused attitude with the ability to take direction, work independently and work well with others.
- Must be able to prioritize and multi-task including being able to remain flexible in continually changing and fast paced situations.
- Ability to work with time constraints in a complex environment
- Possess advanced problem-solving skills with the ability to proactively manage issues.

Schedule / Salary: TBD upon hire and experience
- Monday to Friday

**Job Types**: Full-time, Part-time

**Salary**: $15.00-$20.00 per hour

**Benefits**:

- Dental care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edmonton Heights, AL: Reliably commute or planning to relocate before starting work (preferred)

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