Customer Service Representative

1 week ago

Mississauga, Canada Arterra Wines Canada Full time

Job Description:
At Arterra Wines Canada, we love inspiring the big and small moments that happen when our products are shared and enjoyed. For us it’s not just about what’s in and on the bottle, it’s what happens in people’s lives when we’re a part of them that keeps us thirsting for more and not resting on our laurels as Canada’s largest and most enjoyed wine company. We put the consumer at the center of everything we do and we’re looking for people who do the same.

We are currently recruiting a Customer Service Representative to support our Ontario Customers along with our Internal Sales Team. They will provide exceptional day to day customer service while working cross functional with other teams.

What you'll be doing:

- Receive incoming orders from Ontario Licensee customers
- Responsible for daily order entry in an effective and timely manner meeting MDC requirements
- Process orders for multiple divisions of Arterra
- Coordinate pickups from Consignment
- Reconcile Direct Delivery Orders daily to ensure there are no errors
- Managing to some degree stock levels for Domestic and Import and advising of inventory issues
- Work with Ontario On Premise Manager and Sales Team on customer service issues and initiatives
- Report any quality concerns from Licensee customers to Quality Control Manager
- Maintain filing daily for all Licensee’s
- Manage the day to day OTC operations aligning and supporting the DC
- Support cross-functional objectives
- Optimize work process and document through Standard Operating procedures ensuring ISO compliance
- Process Customers returns in a timely and effective manner
- Prepare daily orders and carrier logs
- Reconciliation monthly of imports invoices for accounts receivable
- Work Directly with MDC Supervisors and Shipping Co-Ordinator’s
- Cross Training to support Customer Service Team

Who you are:

- Minimum 2 years Customer Service Experience
- Highschool Diploma
- Proficient in Excel and Data Processing
- Work independently and as part of a team
- Multi-tasking
- Goal oriented
- Aptitude to learning
- Attention to detail
- JDE Experience an asset

What we offer:

- Competitive salary and bonus
- Comprehensive Benefits and Pension Plan
- Product Allowances & Safe Ride Home Program
- An organization that cares about Corporate Social Responsibility
- Tuition Reimbursement Program.
- Training & Development Programs
- An opportunity to learn about the world of wine

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