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Assistant General Manager

2 weeks ago

Toronto, Canada Impact Kitchen Full time

**Impact Kitchen** is always looking for enthusiastic, passionate, service oriented managers to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you Read on to learn more about the **Assistant General Manager** opportunity here at Impact Kitchen. We look forward to adding your unique energy to our team and helping us make a positive Impact Everyday

**OVERVIEW OF POSITION**

The role of the **Assistant General Manager (AGM)** is to support the location General Manager in running a profitable business by being a role model for Impact Kitchen’s brand and values. The AGM is to maintain all of the restaurant's assets, lead front of house (FOH) recruitment, training, employee schedules and operational efficiency while overseeing service excellence and guest satisfaction.

The AGM reports to: General Manager

**ESSENTIAL DUTIES**

**Daily**:

- Review daily reporting, and through direction from the GM, understand the focus of the day to day operations that need to be executed
- Daily systems check, manager logbook review and action plan follow-up
- Coach staff. Set the tone and drive systems and operating standards through continuous training, role modeling and spot-checking procedures. Lead huddles and include notes of praise.
- Guest relations, log and handle concerns with timely follow-up. Ensure proper communication and handover to the General Manager as needed.
- Oversee and ensure customer satisfaction and operational excellence; log & handle any concerns or comments with timely follow-up

**Weekly**:

- Review weekly KPI’s and discuss opportunities and action plans through weekly meeting with GM
- Manage inventory; maintain a mínimal but adequate level of supplies. Establish par stocks for all non-food and beverage supplies while tracking invoices and reconciling via SimpleOrder. Reconcile and report on petty cash.
- Master the FOH schedule; aligned to sales volume, budget and business needs and produce the weekly payroll reports that include the reconciliation of tips
- Manage people development opportunities; recruitment, on-boarding and training

**Monthly**:

- Monthly business review with GM; analysis on monthly pay performance indicators (KPI’s), performance vs budget, action plans, staffing levels, bench strength and recruitment
- Complete reviews & conduct monthly progress updates with all staff

**Quarterly**:

- Town hall, culture events and leadership training initiatives
- Management strategy meeting
- GM discussion on personal & career development

**Annual**:

- Participates in the annual budgeting process for the location

**Always**:

- Brand ambassador of Impact Kitchen at all times
- Qualified in all aspects of Front of the House leadership

**WHY WORK AT IMPACT?**
- ** Grow with us** As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way.
- ** #TEAMIMPACT** Calling all team players We value all of our employees and recognize that we can accomplish so much more when we work together.
- ** Health & Wellness** Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness.
- ** Make an Impact** - Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community.
- ** Team Perks** include:

- Paid Vacation
- Paid Sick Days
- Health benefits program offered at the end of 3 month probationary period
- Free meal stipend redeemable at Impact Kitchen
- 50% Discount on Impact brand purchases
- Free Impact staff events

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