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User Support Technician

2 weeks ago

Montréal, Canada Collectif Récolte Full time

Education: No degree, certificate or diploma
- Experience: 1 year to less than 2 years
**Work setting**:

- Associations and non profit organizations
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
**Computer and technology knowledge**:

- Internet
- Word processing software
- Programming software
- Database software
- Data analysis software
- Spreadsheet
**Screening questions**:

- Are you currently legally able to work in Canada?
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
- Involves supporting green economy sectors
**Workplace information**:

- Remote work available
- Work Term: Temporary
- Work Language: Bilingual
- Hours: 28 hours per week