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Administrative Support Coordinator
3 weeks ago
**ABOUT US**
The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented reservation agents to join our team in helping to continue to set the benchmark in the industry.
**THE ROLE - Based in Vancouver, BC**
Your role as the Administrative Support Coordinator is to manage the flow of timely and accurate information and documents, in particular between Vancouver team members and Crew, as well as to assist guests as needed. You will also act as the Receptionist and Office Coordinator.
Your duties include but are not limited to:
- Greeting and monitoring all visitors to the office (Couriers, Crew, Suppliers, Guests)
- Managing outgoing and incoming documents to/from Crew in the most efficient and cost-effective way possible
- Assisting Crew and Guests with the localization and retrieval of lost items
- Compiling Tour Reports and Traveller Feedback for review by other team members
**GENERAL RESPONSIBILITES**
- Coordinate all extended appointments and crew visits to the office
- Monitor and order office supplies during season as needed
- Monitor and order tour supplies during season as needed and return of unused supplies
- Update non-manifest tour documents, such as tour websites
- Monitor/Chase Documents to be completed by Crew and flag issues to Crew Team Leader
- Track, retrieve & arrange for return of lost items in the fastest/most efficient/cost effective way
- Compile E-TFF (Traveller Feedback) scores and comments and flag issues to Director of Operations
A full job description will be supplied at time of interview, if you are successful in meeting criteria.
**ABOUT YOU**
- Highly organised, detail oriented and with exceptional problem-solving/analytical skills
- Capable of multitasking, working under pressure and in a fast-paced, changing environment and taking initiative with little/no input from management
- Able to communicate professionally with people of all ages and all backgrounds
- Able to work independently and to be part of a team
- Excellent computer skills, in particular Word, Excel, Outlook
- Knowledge/Experience of the Travel Industry and systems an asset
- Knowledge of tourist destinations in Canada and Alaska and North America an asset
- Data entry/front desk experience an asset
- Experience dealing with customers from Australia, New Zealand and the UK an asset
**NB**:Due to the cruise schedule, this position will require working Tuesday to Saturday during the season (May to September). Overtime and other week-end work might be required on occasion and will be offset by flexible/in lieu hours in other weeks. All overtime must be pre-approved by the Director of Operations.
**OUR VALUES**
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- GENUINE SERVICE - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- BETTER TOGETHER - We are better when we connect and collaborate, valuing all opinions
- FOR TOMORROW - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- CELEBRATE THE MOMENTS- We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
Do you want to be part of a small dedicated team who are keen to deliver memorable travel experiences for guests? If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.
