Customer Care Coordinator

2 weeks ago

Winnipeg, Canada Johnston Group Full time

**Johnston Group** provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of _Canada’s Best Managed Companies_ and was named one of _Manitoba’s Top Employers_. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service.

**Qualifications**:

- Previous customer service experience (inbound contact centre, retail or restaurant)
- Exceptional customer service skills and strong active listening skills
- Exceptional communication skills (verbal and written)
- Ability to multitask and navigate multiple computer programs at the same time while speaking on the phone
- Ability to act with professionalism with customers in confrontational or sensitive situations
- Demonstrated conflict resolution skills
- Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
- Strong time management and multi-tasking skills
- Ability to stay composed and organized in a fast paced, high call volume environment
- Previous experience with group benefit plan administration and claims is considered an asset

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