Customer Care

Customer Care & Logistics Coordinator - Ready MixJoin to apply for the Customer Care & Logistics Coordinator - Ready Mix role at AmrizeCustomer Care & Logistics Coordinator - Ready Mix2 days ago Be among the first 25 applicantsJoin to apply for the Customer Care & Logistics Coordinator - Ready Mix role at AmrizeAbout The RoleWe are seeking a performance-driven Customer Care & Logistics Coordinator to lead the order-taking and customer service function for our Ready Mix business in the Greater Winnipeg Area Region. This role is ideal for a results-oriented team member who thrives on using data to drive decisions, improve performance, and lead change.As a key member of the distribution leadership team, you will be responsible for optimizing the customer care process, coaching staff, championing digital adoption (e.g., Concrete Direct), and ensuring we meet both service expectations and operational KPIs. This position plays a central role in aligning people, platforms, and performance to enhance the customer experience while improving efficiency.What You’ll AccomplishCoach, train, and hold the customer care team accountable to drive continuous performance improvement.Monitor key performance indicators (KPIs), analyze trends, and implement corrective actions to enhance service efficiency and quality.Lead regional adoption and training for Concrete Direct, transitioning customers to digital ordering platforms and tracking performance metrics.Collaborate cross-functionally with Dispatch, Sales, Operations, and Quality teams to ensure seamless and accurate service delivery.Analyze daily order activity to identify and implement process improvements that reduce errors, delays, and inefficiencies.Serve as the escalation point for complex service or delivery issues, ensuring timely and effective resolution.Document service issues, team performance metrics, and customer feedback to support continuous improvement initiatives.Provide insights and reports to the Operations Manager and senior leadership to inform strategic planning and operational decisions.Champion a customer-first mindset and ensure compliance with safety standards, regulatory requirements, and Amrize’s internal policies.Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.What We’re Looking ForEducation: High school diploma or equivalentRequired Work Experience: Minimum 3 years of experience in logistics, distribution, or ready-mix operations, with a proven track record in performance management or team leadership.Required Technical Skills: Strong analytical skills with demonstrated ability to work with data (Excel, KPIs, dashboards, reporting tools).Additional RequirementsExperience in driving change initiatives, particularly involving process improvement or digital adoption.Familiarity with systems such as Command, Concrete Direct, GPS tools, and customer call management systems is an asset.Strong interpersonal and communication skills; able to coach others while fostering accountability.High attention to detail, sense of urgency, and ability to work under pressure in a fast-paced environment, as well as manage multiple priorities.Willingness to work flexible hours based on operational needs.Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment (PPE), including respirators. Employees required to wear respirators must be clean shaven where the respirator seal meets the face to pass fit tests.What We OfferFlexible Health & Dental benefits coverage for you and your dependentsA generous Pension Plan designed to support you through various stages of your career and lifeAccess to voluntary programs like RRSP and TFSA for future financial planningHealthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challengesEasy access to mental health and well-being supportService recognition awards to celebrate your contributionsPerks & discounts on a variety of products and servicesAccess to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunitiesFinancial support for new parents beyond statutory benefitsAn inclusive and welcoming environment where everyone can be themselvesA collaborative work culture in a supportive and team-oriented environmentCompany-provided personal protective equipment ensuring your safety and comfort on the job where applicableAs part of our focus on health and safety, a pre-employment medical, drug and alcohol testing, and criminal record check will be required.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesWholesale Building Materials, Mining, and Construction #J-18808-Ljbffr