Contact Center Solutions Specialist

Req Id: 426559

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

**Summary**:
Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

**A Government of Canada PSPC security clearance at level SECRET (Level II) is required for this position.**

**Key Responsibilities**:

- Motivated to find and implement innovative solutions that improves service for our customers
- Troubleshoot and resolve technical problems for our customer solutions
- Solidify customer loyalty, relationships and satisfaction
- Work in synergy with various partners and stakeholders
- Take the lead and maintain the solution stability and service availability across Bell
- Work with Cloud and on-premises contact centre solutions

**Critical Qualifications**:

- Minimum of **3 years of experience** in a relevant technical or product management role
- Hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys On-premises, Nice CX, PureConnect, Verint, Avaya, Cisco, and AudioCodes
- Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
- Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
- Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
- Committed to continuous learning and thrives under pressure in collaborative environments
- ** Bilingualism (French and English) is required**

**Preferred Qualifications**:
**Additional Requirements**:
**A Government of Canada PSPC security clearance at level SECRET (Level II) is required for this position.**

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Quebec : Montreal || Canada : Ontario : Ottawa
**Work Arrangement**: Hybrid
**Application Deadline**:10/31/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, QC, Montreal

**Bell, one of**Canada's Top 100 Employers.