Customer Contact Center Representative
7 days ago
Ride the next mile with us
Job Description
- At Intelcom, the customer experience is at the heart of our DNA. As a Bilingual Customer Experience Agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within a rapidly growing company where customer service is valued.
- What is a typical work day?- Inform clients about the status of their delivery;
- Collect comments from clients and escalate particular cases if needed;
- Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day.
What do you need to be successful?- You have at least 6 months of experience in a customer service position (call centre environment seen as an asset);
- You are effective, responsible and keep your cool while facing difficult cases;
- You have great listening and writing skills;
- The customer satisfaction is your priority;
- You have the capacity to show courtesy and empathy when needed;
- You are comfortable working with Office 365, Google Maps, and internet in general;
- Bilingual in French and Enlish
- Why Choose Intelcom?- Full time schedule available from Monday to Friday, between 8AM and 6PM
- Hourly rate starting at $17 per hour;
- Friendly work environment, at the cutting edge of technology;
- Monthly internet allowance;
- Collective insurance after 3 months.
- Remote Requirements:
- A quiet work area;
- A computer (laptop or desktop) with 16gb of RAM (capacity);
- A stable WiFi connection (at least 60 Mbps)Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.
Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.
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