Regional Security Manager

Blackbird Security Inc. is looking to hire a **Regional Manager** to join our team in **Edmonton, AB.**

**Role Summary**

As the Regional manager, you will be responsible for fully and directly supporting the Operations Manager and the Director of Operations in his role as it pertains to the cost-effective management of all operational facets associated with your region in terms of operational accountability.

**Job Duties**:

- Participate and lead the selection, development, management, and leadership of your supervisory team of district managers and field supervisors.
- Be accountable for the maintenance of professional communication at all times between team members.
- Schedule and assign staff to sites to ensure that there are no missed shifts and no overtime. This includes filling open shifts when they occur, or short notice guard requests.
- Supporting the Director of Operations with the design and maintenance of post orders for each site, whether this is physically done by Supervisors or by you.
- Develop and maintain solid relationships with our clients.
- Regularly meet designated client representatives for status updates and, address any concerns promptly and proactively identify problems and find resolutions.
- Oversee disciplinary actions of your staff as necessary, with input from HR and your direct reports.
- Oversee proper field training and orientation for all employees in your region.
- Participate in projects, investigations, and special assignments as required by the leadership team.
- Support the Talent Acquisition in the recruiting, interviewing, and growth of staff and development of teams in your region
- Manage and address staff issues as they arise, with support and direction from the HR team.
- Support the Director of Operations in his role to manage operational spending and ensure cost-effective operational efficiencies.
- Report required regional metrics and KPIs regularly.
- Support the ownership of this company with potential business development opportunities when they arise.
- Professionally resolve complex client problems or disputes.
- Ensure clients receive requested services promptly.
- Identify opportunities for business growth with existing clients.
- Act as the main point of contact for your region's client concerns and needs.
- Maintain accurate client records, keeping track of any contract updates and renewals.

**Job Qualifications**:

- Minimum 5+ years experience in the physical security services industry.
- 2+ years experience in a management role in the Security Industry
- Retail security experience is required
- Knowledge of Security Field Operations and Retail Loss Prevention.
- Should possess a valid Security Workers License and Driving License
- Willingness to use your vehicle for work-related purposes and travel (gas and parking will be reimbursed)
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of clients
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgment calls
- Prior experience with Tracktik is an asset
- Superior organizational and time-management skills

**What’s in for you?**
- Employee benefits
- Paid training and growth opportunities to succeed in your role
- Career advancement opportunities through promotion from within
- Recognition programs and bonuses
- Goodlife Fitness Gym Membership - 25% discount on all membership fees (all tiers), $0 enrollment fees and share with one family member (post completion of the probationary period)
- **About Blackbird Security**_

Joining Canada's fastest-growing National Security Company is not just a job - it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:

- **Our Values**: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.
- **Personal and Professional Growth**: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment
- **National Presence**: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.
- **Commitment to Community Betterment**: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solut