Account Management

6 days ago

Ottawa, Canada Cole International Full time

If you are a people person, thrive in managing customer relationships, and take pride in seeing the value your personal contributions bring to a team, then a position on our Account Management team could be the right fit for you This team was born out of a desire to be the premier broker of choice for importers/exporters and provide our customers with professional support above and beyond the exceptional services provided by our Operations team. The Account Management team is instrumental in developing and implementing strategic objectives for our customers and fostering a culture of alignment, collaboration, and accountability throughout the organization. We partner in each customer's success as their trusted advisor. We know that a climate of trust between two companies can be hard to come by these days, that's why we make sure it's at the core of "who we are". **Customer engagement. It's what we do.** - If you are a people person, thrive in managing client relationships, and take great pride in seeing the value your personal contributions bring to a team, then a position in our Account Management department could be the right fit for you This team was born out of a desire to be the premier broker of choice for importers/exporters and provide our clients with professional support above and beyond the exceptional services provided by our Operations team. Account Management is instrumental in developing and implementing strategic objectives for our clients and fostering a culture of alignment, collaboration, and accountability throughout the organization. We partner in each customer's success as their trusted advisor. We know that a climate of trust between two companies can be hard to come by these days, that's why we make sure it's at the core of "who we are". - **Trust and human touch. It's the way we do business.** **Core Competencies**: - Customer Focus - Problem Solving and Adaptability - Creative, Innovative thinking - Exceptional Interpersonal and Communication Skills - Independent and Accountable - Regular and consistent contact with clients within an assigned Book of Business - Respond to competitive quotes/proposals and participate in RFP’s - Client retention and growth - Establish and maintain internal and external relationships - Source opportunities and identify gaps in customs compliance practices - Provide content and solutions on new initiatives and services within our industry **Requirements**: - Completion of Grade 12 - CCS Designate an asset - Post-secondary education an asset but not required - Minimum of 5 years continuous employment within the logistics industry - Knowledge and experience with problem analysis and resolution methodology an asset - Strong background in operations process with customs brokerage and international freight - Ability to comfortably present to small/medium size audiences - Effective communicator and strong organizational skills - Independent work abilities - Strong computer skills - Valid class 5 driver’s license

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