Part-time Motel Front Desk Clerk

5 days ago

Red Deer County, Canada Western Budget Motel Full time

Responsibilities:
1. Guest Check-In and Guest Check-Out:

- Welcome guests, process check-ins and check-outs.
- Provide information about the motel's amenities, local attractions, and services.
- Handle guest requests, reservations, and room assignments.

2. Guest Services:

- Assist guests with any inquiries or issues, such as room changes, billing questions, and local area information.
- Maintain a friendly and professional demeanor to ensure a positive guest experience.

3. Night Audit:

- Perform nightly audits, including reconciling the day's financial transactions.
- Prepare and distribute daily reports, such as occupancy and revenue reports.
- Ensure all transactions are accurately recorded and balanced.

4. Security and Safety:

- Monitor the motel premises and respond to any security concerns.
- Implement safety procedures and handle emergency situations as needed.

5. Administrative Duties:

- Manage reservations and cancellations.
- Keep the front desk area tidy and organized.

**Requirements**:
1. **Customer Service Skills**: Strong communication and interpersonal skills to interact with guests professionally and courteously.

2.**Attention to Detail**: Accuracy in financial reporting and handling guest information.

3.**Problem-Solving Abilities**: Capability to handle guest complaints and unexpected situations calmly and efficiently.

4.**Basic Accounting Knowledge**: Understanding of basic accounting principles for night audit duties.

5.**Computer Proficiency**: Familiarity with reservation systems, office software, and possibly accounting software.

6.**Flexibility**: Willingness to work night shifts, weekends, and holidays.

Additional Considerations:

- Experience: Previous experience in hospitality, customer service, or accounting is often preferred.
- Physical Requirements: The job may require standing for long periods and occasional lifting of luggage or supplies.

**Job Type**: Part-time

Pay: $16.00 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Flexible schedule
- On-site parking

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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