Customer Experience Agent
2 weeks ago
**AVANTAGES**:
- **Passes stand-by avec notre partenaire Air Transat illimitées pour toute la famille (conjoint(e), parents et enfants)**:
- **Programme REER contributif**:
- **Assurances collectives**:
- **Télémédecine**:
- **Programme d’aide aux employés**:
- **Opportunités d’avancement rapide**
- **Passion Voyage** : Tous nos employés ont droit à une allocation voyage annuelle de 500 $ à 1 500 $. L'allocation est applicable pour le remboursement des frais de billets d'avion, d'hébergement, de location de véhicule, etc. Le montant de l'allocation est aussi applicable pour les membres de la famille de l'employé, incluant ses parents, enfants et partenaires. Le montant est cumulable pour une période maximale de trois ans.
**SOMMAIRE DES TÂCHES**
- Accueillir les voyageurs de façon professionnelle et courtoise
- Procéder à l’enregistrement des passagers et des bagages
- Assurer la validité des documents (passeport, visa, etc.)
- Coordonner l’embarquement des passagers
- Diffuser des messages dans les zones de l’aéroport
- Effectuer les réclamations et rechercher les bagages
- Opérer les passerelles d’embarquement
- Offrir un service à la clientèle hors pair
**COMPÉTENCES**
- Travail d’équipe
- Capacité d’apprentissage rapide
- Bonnes habiletés communicationnelles
- Ponctuel
**QUALIFICATIONS**
- Expérience au niveau du service à la clientèle
- Posséder la citoyenneté canadienne ou le statut de résident permanent
- Bilingue
- Être disponible en tout temps (matin, soir, nuit et fin de semaine)
Type d'emploi : Temps plein, Permanent
Salaire : 18,00$ par heure
Horaire:
- Quart de jour
- Quart de nuit
- Quart de soir
Langue:
- Français (Obligatoire)
- Anglais (Obligatoire)
Disponibilité:
- Travail en journée (Obligatoire)
- Travail en soirée (Obligatoire)
- Travail de nuit (Obligatoire)
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