Driver Coordinator

5 days ago

Montréal, Canada Seaboard Transport Group Full time

Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has grown by providing excellent service to clients in both the petroleum and chemical industries.

The Seaboard Transport Group of Companies uses continuous improvement ideologies and industry-leading in-truck technology to ensure we consistently deliver reliable and sustainable service. It is our commitment to transportation excellence that has fueled our growth to become one of North America’s largest leading bulk carrier.

As a family owned business the members of the Seaboard Transport Group work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring a **Driver Coordinator/Team lead **based in **Anjou**

**Core Job Functions**:

- Answer incoming calls, manage general inquiries, and forward calls to the appropriate destination.
- Receive, verify, and log customer orders and dips in TMW system.
- Maintain driver schedules and communicating any variances to management.
- Schedule loads based on safety, customer service, and load efficiency from the customer information logged in the TMW system.
- Communicate dispatch to drivers (including shift plans, plot plan information, TMW numbers and truck and trailer information.)
- Confirm that loads have been delivered ensuring the TMW System updated - all delays or changes are to be escalated to operations management.
- Report all safety and service incidents to Management.
- While on shift carry the designated phone and provide coverage for afterhours phone calls
- Hours of service management
- Contribute to and maintain a professional work environment.
- Support the scheduling of necessary maintenance on equipment, adhering to the required maintenance parameters.
- Assist with dips on required desks.
- Assist other dispatch desks as required and for vacation coverage when needed.
- Train new hires
- Respond to all calls and general inquiries that do not fall within designated dispatch groups.
- Complete daily inventory for daily report and sent to designated groups.
- Complete Senior management Daily Dispatch Report as required.
- Checking badges, product codes and site information to ensure accurate in TMW and reduce risks of incidents and driver error.
- Work with compliance on all TDG card and TMW related issues.
- Work with fuel department on all fuel card and badge related issues for drivers.
- Other duties and support as required.

**Qualifications & Experience**
- Post-secondary education in a related field or equivalent work experience
- Previous experience and knowledge of ELD system an asset
- 5+ years’ experience in the transportation industry would be considered an asset.
- Previous experience in a dispatch position is preferred.
- Experience with TMW is an asset.
- Strong communication, organizational, and analytical skills.
- Proficient with Microsoft Office suite
- Ability to multi-task with a high level of attention to detail and accuracy
- Proven ability to deal productively and professionally with internal and external customers.
- Ability to multi-task and prioritize in a fast-paced environment.
- Ability to work in a team environment.

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