Level 2 Technical Support

3 days ago

Toronto, Canada cfactorllc Full time

We have a level 2 technical support - desktop engineering role to handle support of up to 22 locations in the Toronto area, you need to be a strong desktop engineer with solid customer skills and the willingness to solve both hardware and software issues on your own with limited help in the Toronto area. The role will be a long term independent contract position.

**Responsibilities**:

- Troubleshoot, configure, maintain, and deploy laptops and other devices using SCCM/Service Now, Workspace One and Microsoft Intune.
- Assist the day-to-day infrastructure support team with specific tasks.
- You will be visiting up to 22 locations on a 3 week rotation or on an as needed basis.
- Ticket resolution
- Hands-on & remote support of Windows based PCs/Laptops/Tablets & assorted peripherals including remote support of iOS devices

**Qualifications**
- Strong desktop, PC Hardware & Software diagnosis, repair and configuration experience
- Read & analyze log files
- Strong understanding of Windows 10
- Strong understanding of MS Office Suite/O365
- Basic network understanding/troubleshooting
- Knowledge of Cisco Meraki is a PLUS
- Active Directory / Azure Administration
- Account & Group Creation
- DHCP & DNS
- Citrix is a PLUS
- Intune and/or SCCM is a Plus
- Build machines as needed; imaging machines and deploying packages for new hire setups

Pay: $35.00-$45.00 per hour

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: On the road

  • Technical Analyst 2-Support

    3 weeks ago

    Toronto, Canada Oracle Full time

    Technical Analyst 2‑Support – Oracle Join to apply for the Technical Analyst 2‑Support role at Oracle. Job Summary As a Technical Analyst 2‑Support, you will provide technical and functional support for Oracle’s ERP/Accounting systems. You will troubleshoot client issues, create knowledge base content, and collaborate across teams to deliver...

  • Technical Analyst 2-Support

    3 weeks ago

    Toronto, Canada Oracle Full time

    Technical Analyst 2‑Support – Oracle Join to apply for the Technical Analyst 2‑Support role at Oracle. Job Summary As a Technical Analyst 2‑Support, you will provide technical and functional support for Oracle’s ERP/Accounting systems. You will troubleshoot client issues, create knowledge base content, and collaborate across teams to deliver...

  • Technical Analyst 2-Support

    3 weeks ago

    Toronto, Canada Oracle Full time

    Technical Analyst 2‑Support – Oracle Join to apply for the Technical Analyst 2‑Support role at Oracle. Job Summary As a Technical Analyst 2‑Support, you will provide technical and functional support for Oracle’s ERP/Accounting systems. You will troubleshoot client issues, create knowledge base content, and collaborate across teams to deliver...

  • IT Analyst Level 2 Support

    2 days ago

    Toronto, Canada Coreio Inc Full time

    **Company Overview**: **Job Summary** - Diagnose and resolve hardware and software issues for end-users, ensuring mínimal downtime. - Collaborate closely with Level 1 support teams to guide them in resolving complex issues and to identify recurring problems. - Escalate unresolved issues to Level 3 support, working with specialized teams to find permanent...

  • Technical Product Marketing Manager

    1 week ago

    Toronto, Canada Level Access Full time

    The Product Marketing team at Level Access is growing! We are looking for an individual at the early stage of their career and wants to use their technical skills to pursue a career in Product Marketing. The Product Marketing Associate will have a focus on the technical aspects of our solution including developing product demonstrations which highlight the...

  • Technical Support Analyst

    1 week ago

    Toronto, Canada Global Technical Talent Full time

    OverviewThe Technical Support Analyst – Application Support provides hands-on support for multiple enterprise applications, focusing on incident management, access provisioning, and reporting. This role operates in a fast-paced, SLA-driven environment and requires strong technical aptitude, attention to detail, and excellent communication skills. Job...

  • Technical Support Analyst

    1 week ago

    Toronto, Canada Global Technical Talent Full time

    OverviewThe Technical Support Analyst – Application Support provides hands-on support for multiple enterprise applications, focusing on incident management, access provisioning, and reporting. This role operates in a fast-paced, SLA-driven environment and requires strong technical aptitude, attention to detail, and excellent communication skills. Job...

  • Technical Support Analyst

    3 days ago

    Toronto, Canada Global Technical Talent Full time

    Overview The Technical Support Analyst – Application Support provides hands-on support for multiple enterprise applications, focusing on incident management, access provisioning, and reporting. This role operates in a fast-paced, SLA-driven environment and requires strong technical aptitude, attention to detail, and excellent communication skills. Job...

  • Technical Analyst 2-Support

    3 weeks ago

    Toronto, Canada Ll Oefentherapie Full time

    Does this position require a security clearance? No Years 3 to 5+ years Additional Info Visa / work permit sponsorship is not available for this position Applicants are required to read, write, and speak the following languages English Job Description Description Responsibilities Responsible for resolving client's functional/technical concerns via phone and...

  • Technical Analyst 2-Support

    3 weeks ago

    Toronto, Canada Ll Oefentherapie Full time

    Does this position require a security clearance? No Years 3 to 5+ years Additional Info Visa / work permit sponsorship is not available for this position Applicants are required to read, write, and speak the following languages English Job Description Description Responsibilities Responsible for resolving client's functional/technical concerns via phone and...