Tour Guide

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

We are seeking dynamic, enthusiastic individuals to lead public tours of Scotiabank Arena. As a Scotiabank Arena Tour Guide, you will play a crucial role in providing informative, engaging, and memorable tours for our guests. You will lead visitors through various areas of the arena, sharing fascinating stories about the venue’s history, architecture, and the events that take place. Your goal is to enhance the visitor experience by delivering high-quality tours that highlight the unique features of the arena.

**Position Type: Part-Time**
- ** Conduct Venue Tours**: Lead engaging and informative tours of Scotiabank Arena, including back-of-house areas, luxury suites, dressing rooms, and other key locations.
- ** Share Knowledge**:Thoroughly review and study provided materials to acquire in-depth knowledge of the arena’s history, events, and notable moments, ensuring accurate and engaging storytelling during tours.
- ** Engage Visitors**: Create a welcoming atmosphere for all guests, responding to questions and interacting with diverse groups of people.
- ** Maintain Standards**: Ensure that all tours adhere to safety protocols and guidelines, and that the arena is kept clean and presentable for guests.
- ** Coordinate with Team**: Work closely with other tour guides and staff to ensure smooth operations and coordination of tour schedules.
- ** Promote Services**: Inform guests about additional services, merchandise, and upcoming events.
- ** Adapt to Feedback**: Adjust tours based on guest feedback and provide suggestions for improving the tour experience.
- ** Fan Engagement**: Inform fans around the venue about the Tours Program to engage them in purchasing tickets.

**Qualifications**:
- Previous experience in a customer-facing role, ideally in a tour guide or hospitality position.
- Strong knowledge of Scotiabank Arena, Toronto’s sports and entertainment history, and general venue operations is a plus. Training will be provided.
- Excellent verbal communication skills with the ability to engage and entertain diverse audiences.
- A genuine passion for sports and entertainment, with an eagerness to share this enthusiasm with others.
- Strong interpersonal skills and the ability to work collaboratively with a team.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse, and inclusive organization.

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