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Head Tour Guide

2 weeks ago

Toronto, Canada Tripshepherd Full time

**Position Title**: Head Tour Guide

**Location**: Toronto, Canada

**About Us**

See Sight Tours powered by TripShepherd operates in most major cities in North America and is a premier small-group tour operator known for **exceptional guest experiences**, operational precision, and a commitment to excellence. Our tours are designed to exceed guest expectations and leave them with lasting memories. We believe a great guide is much like a **great performer**—someone who can bring local history and culture to life, with each tour their **stage** and each guest their **audience**. We are seeking a motivated and skilled **Head Tour Guide** to lead our **Toronto** guide team and ensure every tour meets our high standards of professionalism, entertainment, and immersion.

**Role Objective**

To ensure the **seamless execution** of tours, maintain team morale, and uphold company standards to deliver unmatched guest experiences. This involves cultivating a **performer’s mindset** among tour guides so that every outing feels like a show-stopping production—complete with captivating narratives, engaging interactions, and a memorable “final act.”

**Key Responsibilities**

**1. Operational Leadership**
- **Tour & Schedule Coordination**

Create guide schedules to match demand, prevent fatigue, and ensure **consistent showtimes**.
- **Readiness Checks**

Oversee tour preparations—confirming vehicles are clean, fueled, and in top condition—so the “stage” is set for every performance.
- **Lead by Example**

Conduct tours that highlight **exceptional guest engagement** and **theatrical storytelling**: from comedic timing to dramatic pauses, enthralling guests in every scene.

**2. Tour Design & Experience Curation**
- **Itinerary Enhancement**

Collaborate on refining tour itineraries, weaving local history, hidden gems, and immersive narratives into each route—**like crafting a well-structured play**.
- **Quality Control**

Regularly review tour components (commentary, route pacing, photo ops) to ensure experiences remain **vibrant, authentic, and akin to a live show**.
- **Innovation & Feedback**

Collect input from guides and guests, as well as identify market trends to propose new or updated tours that reflect **evolving audience interests** and keep the “performances” fresh.

**3. Team Management & Performance Coaching**
- **Recruitment & Mentorship**

Recruit, onboard, and mentor new tour guides—helping them develop **stage presence**, audience engagement techniques, and the confidence to deliver **show-stopping** tours.
- **Performance Reviews**

Conduct regular one-on-one sessions with guides to address concerns, share performance critiques, and highlight areas for improvement in their “acts.”
- **Policies & Procedures**

Uphold company policies, values, and **best practices**, ensuring each tour guide remains safe, informed, and committed to professional “performances.”
- **Administrative Tasks**

Review and submit payroll hours, track expenses, and maintain financial accountability tied to daily operations.

**4. Guest Experience Excellence**
- **Immediate Issue Resolution**

Tackle any guest concerns swiftly and empathetically, keeping the show on track.
- **Professional Conduct**

Ensure all guides follow company guidelines on guest interactions, safety, and **showmanship**.
- **Satisfaction & Feedback**

Monitor guest satisfaction through post-tour surveys, personal outreach, and operational metrics. Continuously adjust the “script” to exceed audience expectations.

**5. Collaborative Operations**
- **Dispatch Coordination**

Partner with the Dispatch team to match guide availability with tour schedules—solving any real-time plot twists as they arise.
- **Ground Support**

Provide on-the-spot support for guide team

**6. Continuous Improvement**
- **Quality Audits**

Conduct audits of guide performance via guest feedback, direct observation, and internal metrics, ensuring each “performance” maintains high production value.
- **Strategic Enhancements**

Work with management to implement improvements in **storytelling**, operational efficiency, and overall guest experience—elevating every tour to a five-star production.

**Qualifications**
- **2+ years of experience** as a tour guide, ideally with proven leadership capabilities.
- Demonstrated passion for **storytelling**, performance, and creating memorable guest experiences.
- **Strong interpersonal**, organizational, and problem-solving skills.
- Knowledge of local attractions, history, and geography (preferred).
- Valid unrestricted driver’s license with a clean driving record.

**What We Offer**
- **Competitive wage** and clear paths for career advancement.
- A **fun, collaborative** work environment that prizes creativity and **stagecraft**.
- Ongoing mentorship, training, and **performance development** for tour guides.
- Perks including discounted tours for you and your family.

**How to Apply**

Please submit your resume and a cover letter detailing yo