Customer Experience Representative

2 weeks ago

Surrey, Canada Big Rock Sports Full time

Do you love the outdoors? Then Big Rock Sports is the place for you Big Rock Sports Canada, a leading distributor of fishing, hunting and camping equipment, is seeking an outstanding individual to join our team as a Customer Experience Representative in Surrey, British Columbia.

**Essential Duties and Responsibilities**:

- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements
- Meet customer requirements through first contact resolution
- Prepare complete and accurate work and update customer file
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
- Effectively transfer misdirected customer requests to an appropriate party
- Contribute ideas on ways to resolve problems to better serve the customer
- Participate in activities designed to improve customer satisfaction and business performance
- Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
- Offer solutions to issues that are often non-standard/non-routine and require some clarification

**Qualifications**:

- High School education or GED
- Knowledge of basic computer operations
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Good listening and responding skills
- Must be flexible with the ability to adapt to changes quickly and think conceptually
- Possess insight into self and others
- Solid problem-solving skills
- Outdoor fishing and shooting sports experience a plus

**Team Members Enjoy the Following**:Comprehensive benefits package including: Medical, Dental, Vision, RRSP with match, Basic Life, AD & D, Long-Term Disability, Paid Vacation and Paid Holidays

Work with a team where the outdoors is more than a profession...It’s a passion

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)
- computer skills: 1 year (preferred)

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