Print Operator

Longueuil, CA-QC
- Position Type

Full time
- Requisition ID

30109
- Level of Education

High School/Equivalent
- Years of Experience

1+ to 2 Years

**About Exela**

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
English and French // anglais et francaisAbout the Role:
As a French/English bilingual Print Operator you coordinate the day-to-day operations, responsible for delivering print services to our clients. You will play a key role in ensuring the smooth functioning of print operations, and maintaining high-quality service delivery. This position requires strong teamwork skills, excellent communication abilities, and a proactive approach to problem-solving.Essential Job Responsibilities:
Manage workflows and prioritize tasks to ensure timely completion of assignments and adherence to service level agreements (SLAs) and deadlines.Capture performance metrics, including productivity, and work with Supervisor to take corrective action as needed to address any client issues or gaps.Collaborate with other departments or teams to coordinate cross-functional initiatives, resolve service-related issues, and implement process improvements to enhance efficiency and effectiveness.Adhere to standard operating procedures (SOPs), training materials, and job aids to ensure consistency and accuracy in service deliveryWork with on-site Supervisor to recommend proactive solutions or process enhancements to address underlying issues and prevent future occurrences.Stay informed about industry best practices, emerging trends, and regulatory requirements related to core services, and to participate in continuous learning and development.Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric mindsetEnsure compliance with company policies, procedures, and regulatory requirements, and uphold ethical standards and confidentiality in handling sensitive client information.Perform daily print activities as prime function of role and supporting the mailroom team as needed.Qualifications:
1 or more years of experience in a similar role, preferably in a client services or operations environment, with demonstrated ability to work alone and with diverse teams.Proven track record of achieving performance goals and deliver high-quality services to clients.Excellent communication skills in English and French, both verbal and written, with the ability to articulate ideas clearly, influence others, and build rapport with clients and team members.Ability to thrive in a fast-paced, dynamic environment, prioritize competing demands, and adapt to changing priorities or business needs.Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with print requirements.Knowledge of industry regulations, standards, and best practices related to core services, with a commitment to compliance and quality assurance.Previous print experience in a professional environment is required.- The role is 37.5 hours per week - 7:30 a.m. to 3:30 p.m. Monday through Friday inclusive with flexibility for schedule change as needed.The role requires the ability to lift items of up to 40 lbs.À propos du poste:
En tant que superviseur bilingue (français/anglais) des services d'impression et de courrier, vous coordonnerez les opérations quotidiennes, responsable de la prestation de services à nos clients. Vous jouerez un rôle clé pour assurer le bon fonctionnement des opérations, et le maintien d’une prestation de services de haute qualité. Ce poste requiert de solides compétences d'excellentes capacités de communication et une approche proactive de la résolution de problèmes.Responsabilités essentielles du poste:
Gérez les flux de travail et hiérarchisez les tâches pour assurer l'achèvement rapide des missions et le respect des accords de niveau de service (SLA) et des délais.Surveillez les indicateurs de rendement, notamment la productivité, la qualité et la satisfaction de la clientèle, et prenez les mesures correctives nécessaires pour résou