Client Experience Ambassador

**Company Profile**

Our business model is to **MEASURE**, **TEST**, and** TREAT** for optimal brain health. We accomplish this through our subsidiaries as follows:

- TREAT - Surrey Neuroplasticity Clinic: Our neurorehabilitation clinic focuses on comprehensive therapies using advanced, non-invasive brain technologies to help treat people with neurological conditions. (snpc.tech)

Our purpose is to **Boldly Elevate People.** Our core values are to be **GREAT** (**G**rowth Mindset, **R**espectful, **E**levates Others, **A**uthentic and **T**rue Grit). Work with us to positively impact a billion brains

**Job Summary**

We are seeking a Customer Experience Ambassador to join our team at the Surrey Neuroplasticity Clinic (SNPC).

The Client Experience Ambassador, reporting to the Operations Leader, ensures that SNPC clients have a great experience with all interactions and communications including welcoming, scheduling, processing payment (for self-pay clients), and in facilitating communication with the clinical staff. The Client Experience Ambassador also ensures a positive experience, particularly with communication and timely response, for stakeholders and referral sources. Proficiently executing administrative processes and tasks, the role is central to effective and efficient service provision.

**Responsibilities**
- Provide exemplary customer service by effectively and respectfully communicating with clients, visitors, business partners, and team members, with knowledge of/adherence to privacy, confidentiality, and code of conduct policies
- Utilize knowledge of services and scheduling to assist clients in navigating the administrative aspects of their care
- Utilize scheduling guidelines with considerations given to client needs, clinician availability, and care plan requirements to ensure best possible outcome
- Ensure accuracy and timeliness in scheduling and billing third-party funded clients including ongoing management of ICBC policies
- Knowledge of and adherence to accounting policies and processes to ensure payments are processed on time
- Maintain accurate and up-to-date inventory, including tightly controlled medical device tracking
- Utilize and maintain various software systems to supplement operational efficiency, clinical organization, and quality assurance
- Assist the operations leader and other team members with tasks and/or projects and adhere to tight deadlines
- Ensure continuous cleaning and sanitizing of common rooms, clinical rooms, and equipment
- Other duties as required

**Qualifications and Experience**

**Must haves**
- 2+ years of experience working in medical clinics/health care facilities, the food beverage industry, and/or the hotel industry
- Demonstrates professionalism, good judgment, and diplomacy
- Exceptional written and oral presentation skills
- Flexible, agile, and excited by the idea of working in an ‘outside of the box’ administrative role
- Excellent interpersonal skills

**Skills that make you stand out**
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- High emotional intelligence
- Experience working with neurological populations
- Experience working with 3rd-party payors
- Resourceful, adaptable, and thrives in fast-paced environments
- Enthusiasm for brain health

**The Finer Details**
- This is a full-time position
- Our office is located in Suite 204, 13737 96th Avenue, Surrey.
- Proposed start date: As soon as possible

**What We Offer**
- The opportunity to work in a dynamic, innovative and technology-driven environment with an engaging and supportive work culture. We strive to “Boldly Elevate People” and are dedicated to supporting internal growth as we take on new challenges in exciting, and forward-thinking industries. As we grow, you will too.
- We offer a competitive compensation package, including a generous base salary commensurate with experience, excellent extended health and dental coverage, Registered Pension Plan (RPP) matching, paid parking for all on-site staff, flexible vacation, and employee stock options.
- Our head office comes with additional benefits Enjoy the rooftop terrace patio with stunning mountain views, access to 24/7 on-site gym facilities, weekly in-house fitness classes, healthy (and, sometimes, not-so-healthy) office snacks, and cupboards filled to the brim with coffee.

**Our Commitment to Equity, Diversity, and Inclusion**

**To Apply**

We appreciate your interest and look forward to hearing from you