Bilingual Luxury Cruise Concierge

Step into the world of bespoke luxury cruise travel. If you are fully bilingual in English and French, possess a flair for luxury travel, and thrive in a team-oriented environment, we invite you to join us on this exceptional journey. This is your chance to be part of our team for a high-end cruise line renowned for offering unparalleled experiences to discerning guests. We aim to deliver and exceed luxury travel standards through exceptional service and memorable journeys.

We seek bilingual concierges who are passionate about travel and service excellence to join our elite cruise guest relations team at our Toronto office. This is an on-site role based at our beautifully designed office tower on Wellington Street West in Toronto, Canada. **This is a full-time, in-office position**. Located near a major transit hub and curated indoor and outdoor dining experiences, our office is a hub where collaboration and service excellence come together to shape extraordinary travel experiences. Be part of a dynamic environment that combines the energy of a close-knit team with the elegance and sophistication of luxury travel.

As a** Luxury Cruise Concierge,** you will be responsible for creating an exclusive experience for our guests from preparation to their journey and post-trip while meeting their most imaginative expectations.

The salary for this role is $23.00 per hour ($47,840 annually).

**KEY RESPONSIBILITIES**
- Serve as the first point of contact for guests, providing a seamless and welcoming booking experience.
- Collect and manage guest preferences to curate personalized, exceptional travel itineraries.
- Proactively anticipate and address guest needs before, during, and after their journey.
- Collaborate with onboard and shore-based teams to deliver bespoke services that exceed expectations.
- Provide expert guidance on travel options and exclusive experiences, ensuring guests feel valued and cared for.
- Ensure smooth coordination of pre-arrival and post-journey activities, fostering long-term guest relationships.
- Uphold the highest standards of service, reflecting the elegance and sophistication of our brand.

**LUXURY CRUISE CONCIERGE QUALIFICATIONS & PROFILE**
- Minimum 2 years of experience in the cruise, luxury travel, or high-end hospitality industries.
- Proven ability to provide exceptional guest service to high-profile clients, with discretion and meticulous attention to detail.
- Strong interpersonal skills, emotional intelligence, and the ability to connect with guests effortlessly.
- Experience in crafting personalized travel solutions or concierge services is highly valued.
- Fluent in English and French (additional languages are an asset).
- A passion for luxury travel, with a keen sense of elegance and precision.
- Team-oriented mindset with strong problem-solving and organizational skills.
- Familiarity with cruise operations or port culture is a plus but not required.

**Ready to embark on this exciting journey?**

**BENEFITS, PERKS, & CULTURE ADD**

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
**Health and Wellness**
- Healthcare, including medical, dental and vision coverage plans
- Life insurance, short-term disability, and long-term disability

**Employee Support**
- Employee Assistance Program (EAP) that offers counseling, legal, debt management, and travel assistance services free of cost to our employees

**Perks and Recognition**
- Anniversary milestone gifts
- Concierge of the month, quarter, and year awards
- Eligible for quarterly bonus and referral bonus programs

**Travel and Lifestyle Perks**
- Travel-agent rates and benefits through our trusted travel partners like Hilton, Marriott, Hyatt, Hertz, National, and more
- We’re a global company. If your travels ever take you abroad, come say hello or work from one of our international offices
- Receive an IATA card with additional travel benefits and discounts
- Exclusive discounts and more through our parent company, ACCOR Hotels, and their preferred partners
- Complimentary passes to local attractions (pending availability)
- Access to even more discounts for things like technology, cell phone plans, wellness programs, sporting events, and theme parks.

**Diversity and Inclusion**
- We host virtual and in-person events throughout the year to give you opportunities to interact with and engage with your colleagues.
- Ongoing team-building activities
- Our workplace is positive, supportive, and inclusive, and we ask all employees to use that same approach.

**EEO — We are an Equal Opportunity Employer**

John Paul values diversity and respect in the workplace; it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment.

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