Operations Coordinator

**THE ROLE: Operations Coordinator**

**LOCATION**:Richmond, BC

**WORKSPACE**: This role is based full-time on-site at our Richmond, BC facility, a mixed space housing a distribution centre and office areas. It is a part-time temporary role.

**ROLE OVERVIEW**:
**KEY RESPONSIBILITIES**:
Information Technology:

- Manage user access to software including Microsoft365 and Shopify
- Troubleshoot staff questions and issues with their laptop and/or software
- Setup and reset computer equipment, as needed
- Document, update, and maintain internal processes and training in centralized knowledge hub

Facilities:

- Manage workspace requirements for new and current team members, overseeing moves and ordering equipment and furniture
- Track office, warehouse, and cleaning supply levels, and place orders as required
- Oversee operations + facilities procurement, establishing clear processes and record-keeping
- Manage day-to-day communication and troubleshoot issues with facilities-related vendors
- Coordinate with security and cleaning partners to ensure work locations are clean and secure
- Ensure a high-quality, clean, and enjoyable workspace for our team, making suggestions for continuous improvement, and executing approved workplace enhancements

Safety, Security and Wellness:

- Co-develop and maintain asset protection program
- Assist in general safety processes including JHSC operations, and facilitate WorkSafeBC administrative requirements

**QUALIFICATIONS**:

- 2-3 years experience in an operations, facilities, and/or office management role
- High proficiency in the Microsoft 365 Office Suite (Word, Excel, Outlook, PowerPoint, etc)
- Experience as a Microsoft 365 and/or software administrator is an asset
- Proven ability to successfully juggle a broad range of programs, tasks, and inquiries in a fast-paced environment, while maintaining exceptional attention to detail
- Top-notch organizational skills
- Flexible, and able to pivot in response to shifting priorities
- Highly responsive and approachable, with a strong customer service orientation
- Strong interpersonal and communication skills, both verbal and written
- Ability to problem-solve and make decisions in a timely manner
- Personable and professional demeanor, great relationship-builder
- Ability to take initiative and work independently
- Experience supporting human resources / people + culture programs an asset

If this role is calling your name, we look forward to hearing from you

**THE BRAND**:
We are Vancouver-designed, North American made, and globally inspired. Our belief in slowing down the fashion cycle led us to make clothing on demand and with a clear purpose - to delight our #smashtessfam. Our best-selling Romper fabric is a sustainable rayon from bamboo and cotton blend, and although it costs more for us to use it, it’s proven to stand the test of time and retain its shape and softness when treated well. We produce in our own backyard under our watchful eyes to ensure that our clothing is made in the very best working conditions by skilled and talented seamsters.

Smash + Tess was founded by a mother-daughter-bestie trio, dedicated to creating “everywear” to take you from the sheets to the streetsand beyond Disrupting the fashion industry with chic and cozy clothing, Smash + Tess has a cult-like following from celebrities, influencers, and everyday women, because aside from our seriously cute designs, we’ve created a community that celebrates comfortability and style We exist to make our customers lives easy
- because life can be complicated and life can be hardbut deciding what to wear doesn’t need to be

**WORKING AT SMASH + TESS**:
We love Mondays Some things you should know about what it’s like to be on the Smash + Tess rocket ship:

- We are a team of collaborative, creative, authentic, and highly effective people. Together we are launching the #romperrevolution
- We get big things done at an extraordinary pace, while making space for joy, friendship, and fun.
- The entrepreneurial spirit is alive and kicking at Smash + Tess - we move forward boldly. We believe in giving people a big job that they love, and empowering them to lead and own the area they’re responsible for.
- We thrive in a working culture where collaboration is queen. It’s important to us that each team member’s voice is heard and valued. We solve problems creatively as a team, and celebrate each other’s impact.

We gratefully acknowledge that Smash + Tess headquarters - where our team thrives, works, and grows together - is located on the traditional, ancestral lands of the Coast Salish People.