Business Office Manager

The Promenade in Orleans, beautifully designed and professionally managed Brightwater Independent Living senior community, is seeking a Business Office Manager. We are proud to offer the highest quality in health support services and a staff that truly cares for our residents. We are looking for warm, compassionate professionals to join our team of dedicated, helpful-spirited individuals. Every team member in a Brightwater community embodies the skill and caring disposition which define our culture-The Culture of the Positive.

Position Summary:
Perform community accounting functions (Payables, Receivables, Payroll) and general office and clerical duties. Support and perform general marketing duties. Directly oversee Receptionist.

Essential Duties & Responsibilities:

- Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
- Assist in educating and training employees through conducting new employee orientation and regular education and training classes, including all requirement of federal and state or provincial regulations.
- Directly oversee Receptionist duties, including but not limited to:
- Completing monthly work schedule for Receptionist;
- Assuring all clerical functions are performed correctly;
- Arrange coverage of reception desk during break and lunch periods.
- Graciously greet all visitors and politely assist them as necessary.
- Promptly answer telephone, directing calls to appropriate persons or relaying messages.
- Monitor resident call system and assure staff response (if call systems adjacent to reception desk).
- Perform Accounts Receivable duties, including but not limited to:
- Completing resident move-in, intra-community transfer, move-out, and rental and service tier adjustment information;
- Recording, prepare, and reporting deposits received from prospective residents;
- Operates Point of Sale (POS) systems;
- Perform Accounts Payable duties, including but not limited to:
- Entering invoices into company accounting system;
- Completing and submitting check requests;
- Completing credit card reconciliation;
- Completing Deposit Refund Requests;
- Distributing checks to vendors;
- Assist Sales & Marketing team, including but not limited to:
- Fill-in touring responsibilities for prospective residents;
- Covering the entering of prospective resident information into marketing contact system;
- Maintaining the Tour Guide with current Rate Sheets and Suite Availability at reception desk.

**Qualifications**:

- Have 2 or more years Accounting Experience.
- High level of confidentiality and professionalism.
- Demonstrate ability to communicate effectively in English, both verbally and in writing.
- Maintain CPR and first aid certification.
- Maintain any certifications as required by state or provincial regulations.

About us
Brightwater Senior Living Group is a management company that oversees senior living communities across North America. At Brightwater, our goal is to lead the way in innovation for tomorrow to enrich the lives of seniors today by providing seniors and families with hospitality and healthcare experiences that are unrivaled.

Why we do what we do
We know that the most important moments in our residents’ lives are the ones that make them feel at home. We continue to create services and amenities designed to help seniors live life THEIR way, and never ask them to change who they are to fit into our communities. We design spaces that adapt to their lives, their needs, and their choices.

What we value
Everything our team members do, everything our team members say, and the way our team members act is a direct reflection of the Brightwater brand. We know how important it is to show admiration, have integrity, and work as a team to strive for both excellence and innovation. We expect our team members to take ownership of their role and show stewardship in the way they manage human, material and fiscal resources that have been entrusted to our care. We also encourage the complete well-being of our team members by valuing the time required for regeneration and rejuvenation.

Our communication philosophy
We pride ourselves on creating an environment that facilitates open and transparent communication with our team members, our residents and our families. Our team is available to listen, support and serve the needs of all team members through direct and ongoing dialogue, and we believe that this respectful, open-minded dialogue makes us stronger in what we do and how we do it. We make every effort to ensure team member’s suggestions, ideas, opinions, and concerns are heard, and we reward team members for creation of ideas that improve any aspect of our community.
- Brightwater Senior Living is an equal-opportunity employer and strives to provide an environment in which human dignity prevails. All employment decisions are based on business needs, job requirements and individual qualifications wi