Customer Service Order Desk Representative

2 days ago

Edmonton, Canada RMC Group of Companies Full time

Order Desk Representative
RMC Group of Companies

RMC Group of Companies is family owned and has been supplying concrete and related services since 1994. RMC Group of Companies is locally owned and operated and is one of Western Canada’s largest independent concrete providers. At RMC Group of Companies Ltd., our most valuable asset is our people, so each team member is part of our family, and every employee plays a vital role within the organization. Come be a part of our growing team and build a better future with us

**What our employees can count on us for**:

- Competitive wages and vacation time
- RRSP Program
- Full scope benefits package (health, dental, life, disability, etc.)
- Mental Health and Wellness Programs (EFAP)
- Employee perks and discounts
- Employee referral bonus
- Opportunities for training and professional development

**What you’ll do**:

- Take down customer information to process order
- Complete fields such as name, address, account number, item number, price, and any sales or promotions
- Input data into computer
- Inform customer of prices and collect payment
- Set up payment plan if necessary
- Ensure payment information is accurate
- Process orders, send invoicing, and distribute receipts
- Input orders into database
- Coordinate between customers, dispatcher, and sales team.
- Take direct telephone calls from customers.
- Follow up on orders.

**Here is what we need from you**:

- High school degree or equivalent
- College or University diploma or degree (preferred)
- 1+ year’s experience in customer service, order taking, or similar environment
- Strong interpersonal skills and attention to detail

**What you can expect**:

- Monday through Friday with some Saturday work

RMC Group of Companies wants all their employees to be valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.

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