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Parts Technician, Order Desk

2 weeks ago

Edmonton, Canada Kristian Electric Ltd Full time

Kristian Electric is a strong family business, founded in 1964, providing the best and most trusted service, parts, sales, and rentals of electric overhead cranes, welding equipment, hoists, and material handling equipment. Reaching across Alberta, Saskatchewan, and many other provinces, KEL leads the industry and continues to grow every day. We are always excited to welcome passionate, hard-working individuals to our growing company - your growth and development is the sum of our success

**Position**:Parts Technician, Order Desk

**Location**:Edmonton

Reliable and organized with maintaining and working with project deadlines and customer requests
- An exceptional customer relationship builder
- Able to work independently and in a fast-paced environment
- Safety focused

**Role Summary**
- As the Parts Technician, you will be the main point of contact on the Order Desk for all parts sales related to welders, overhead cranes, and other electrical/maintenance supplies. You will also identify, organize, price, and quote crane, welder, and electrical/maintenance parts and supplies.

**Key Responsibilities**
- Demonstrate exceptional customer service skills as a main point of contact for customers coming in for any parts, order inquiries, and order desk sales
- Navigating customers to service areas for service inquiries
- Maintaining the showroom, ensuring display parts are adequately stocked and displayed
- Putting away stock as needed (with Shipping/Receiving and Inventory Controller) especially for convenience factor of order desk
- Creating sales orders and maintaining communication with customers for updates
- Preparing quotations for sales orders
- Assisting other branches for any parts/supplies or order inquiries
- Organizing stock transfers
- Continuous improvement and knowledge development regarding parts and supplies

**Core Competencies**
- Outstanding customer service skills
- Ability to interact with clients, business associates, and co-workers in a courteous and professional manner
- Mathematical skills
- Mechanically/Electrically inclined
- Attention to details
- Written and communication skills
- Punctual, reliable, and good attendance
- Ability to handle stress in a positive manner
- Positive attitude towards learning and difficult situations
- Ability to work in a fast-paced work environment
- Ability to function as part of a team and to request and accept direction as required
- Safety awareness
- Bilingual - English and French - an asset

**Educational Requirements**
- Registered Apprentice or Journeyman Parts Technician certification is an asset

**Experience and Skills Required**
- 2 years’ experience working as a Parts Technician or in a parts/order desk role
- Experience working with crane, welder, or electrical parts is an asset.

**Working Conditions**
- Maintain a professional personal appearance
- Warehouse environment
- Requires steel-toed footwear
- Eye protection is provided
- Ability to lift up to 50 lbs

**Why join the Kristian Electric team**

We are excited to grow - hopefully you can grow with us

**What We Offer**:

- Competitive wages
- Health & Dental benefits
- Company pension plan
- Friendly work environment

Kristian Electric Ltd. is located at 14236 121A Ave, Edmonton, AB.
Hours of operation are 8:00am to 4:30pm, Monday to Friday.
Some overtime may be required.

Monday to Friday 8:00 am - 4:30
40 hours/week