Automotive Service Advisor

2 weeks ago

Stouffville, Canada Mario's Auto Repair Full time

'''Duties'''
- Greet customers and provide them with a positive experience
- Listen to customer concerns and accurately document them
- Provide recommendations for automotive repairs and maintenance based on customer concerns and vehicle inspections
- Explain repair estimates and obtain customer approval for work to be performed
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles throughout the repair process
- Upsell additional services or repairs as appropriate
- Process payments and handle cash transactions accurately

'''Requirements'''
- Previous experience in a customer service role, preferably in an automotive dealership or repair shop
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent communication and interpersonal skills
- Ability to effectively explain technical information to customers in a clear and understandable manner
- Proven ability to upsell products or services to customers
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Job Types**: Full-time, Permanent

Pay: Up to $35.00 per hour

Expected hours: 30 - 45 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay
- Signing bonus
- Tips

**Experience**:

- service advisor: 5 years (required)
- Customer service: 5 years (required)

Work Location: In person

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